Stephen Lockett
Brooklyn,NY
Summary
Goal-oriented Brand E- Commerce Manager well-versed in leading teams and planning marketing strategies targeted on brand promotion. Familiar with trends, market conditions and customer desires in the ever evolving Art, and Fashion industry.
Overview
13
13
years of professional experience
Work History
Public Advisor/Brand Ambassador
B9Models (Present)/ Public Hotel (2020)
Manhattan, NY
08.2017 - Current
- Conducted Tours for Popsi, Asos, Coachella, while showcasing adaptability for each brand , and imparting brand knowledge for each brand
- Maintained professionality and efficiency while working closely with leadership.
- Promoted positive company image through superior client service experiences.
- Established and implemented programs and service guidelines, fostering ultimate guest experience.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Managed day-to-day operations, driving quality standards and exceeding customer expectations.
- Resolved guest problems and complaints to improve overall satisfaction.
- Kept track of guest payments, documentation and reservations using computer programs and databases.
- Organized and carried out events with ease, from set up to tear down, while ensuring insights are effectively gathered and the client remained engaged.
Brand Manager-Ecommerce/Digital Marketing
Founders Art Club
Brooklyn, NY
08.2019 - Current
- Developed strong work relationships across our teams various departments (sales, events, clients, and creative teams to reach our common goal).
- Conduct research to identify suitable venues that align with the event objectives and target audience. Consider factors such as location, capacity, amenities, accessibility, and ambiance.
- Execute the event: On the day of the event, oversee the setup, manage resources, and address any unforeseen issues. Ensure vendors are in place and performing their assigned tasks. Coordinate with venue staff and troubleshoot any problems that may arise.
- including venue fees, vendor fees, promotional items, marketing expenses, staff wages, and any other relevant expenses.
- Manage social media accounts, including content planning, scheduling, community management, and responding to customer inquiries or comments.
Sales Coordinator
Public Hotel
New York, NY
04.2017 - 03.2020
- Coordinate with various departments, such as production, logistics, and finance, to ensure timely order fulfillment.
- Receive and review sales orders, ensuring accuracy and completeness.
- Build and maintain positive relationships with customers, addressing their needs and concerns in a timely manner.
- Collaborate with the sales team to identify cross-selling or upselling opportunities.
- Respond to customer inquiries and provide product or service information.
- Coordinate sales meetings, conference calls, and appointments for the sales team.
- Schedule and organize sales events, including trade shows, exhibitions, and customer meetings.
- Assist in the preparation of sales materials, promotional items, and marketing collateral.
- Coordinate with other departments to resolve customer issues, handle returns or exchanges, and address any service-related concerns.
Public Relations
Jason Wu/Vera Wang
New York, NY
02.2012 - 03.2018
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Organized venues, budgets, guest lists, catering and event timeline's
- Tracked KPI for new product releases
- Drafted social media posts and created videos with eye for viral content strategies.
- Assisted with planning and execution of private, company and client events.
- Garnered and tracked media coverage for clients, company and specific campaigns.
Education
Bachelor of Arts - Media Arts
Long Island University
Brooklyn, NY12.2016
Skills
- SEO
- Google Sheets
- EMS
- Microsoft Outlook/ Word/ Excel
Timeline
Brand Manager-Ecommerce/Digital Marketing
Founders Art Club
08.2019 - Current
Public Advisor/Brand Ambassador
B9Models (Present)/ Public Hotel (2020)
08.2017 - Current
Sales Coordinator
Public Hotel
04.2017 - 03.2020
Public Relations
Jason Wu/Vera Wang
02.2012 - 03.2018
Bachelor of Arts - Media Arts
Long Island University
Similar Profiles
Megan LotzeMegan Lotze
Stay-at-home Wife at Self-employed, 2020—present (Troy, NY))Stay-at-home Wife at Self-employed, 2020—present (Troy, NY))
Fu'Jetta GreenFu'Jetta Green
TEAM MANGER/GOHEALTH at DEC 2020-PRESENTTEAM MANGER/GOHEALTH at DEC 2020-PRESENT
Arsalan Said HassanArsalan Said Hassan
Operations Manager / Lead Project Coordinator at Guelph Solar Since April 2020 - PresentOperations Manager / Lead Project Coordinator at Guelph Solar Since April 2020 - Present