STEPHEN J. LOPEZ
Clovis,Ca
Summary
Motivated and detail-oriented business professional with a strong academic foundation in account
relations and business administration. Eager to share my experience in enhancing customer satisfaction
and ensure partners and employees feel supported. I enjoy creating spaces of professional and
respectful relationship within company partners and employees. Familiar with all areas of
merchandising and sales expectations in the grocery retail industry, as well contain strong knowledge of
high demand items that generate high revenue.
Overview
9
9
years of professional experience
Work History
Customer Relations Representative
Donaghy Sales
01.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer interactions to identify trends, informing strategic decisions for future service enhancements.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by providing timely and accurate information about products and services.
Account Coordinator
Jorgensen Construction
09.2020 - 12.2022
- Coordinated customer service operations to ensure seamless communication between departments.
- Implemented process improvements that increased response times and customer satisfaction ratings.
- Led a team of customer service representatives, fostering a collaborative environment focused on performance excellence.
- Managed scheduling and resource allocation to optimize coverage during peak service hours.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Sales Coordinator
Keurig Dr. Pepper
06.2016 - 08.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Education
Bachelor of Science - Business Administration
CSU Fresno State
Fresno, CA12-2024
Associate of Science - Business Administration
Fresno City College
Fresno, CA05-2022
Skills
- Ability to train
- Positive/Optimistic
- Accountable / Loyal
- Planning and Implementing Skills
- Leadership Skills
- Professional Presentation
- Stocking and Inventory
- Strive to grow
- Analytical
- Complaint handling
- Follow-up skills
- De-escalation techniques
- Dispute resolution
- Customer education
- Detail-oriented
- Problem-solving
- Customer service
- Promotional support
- Customer engagement
- Inventory management
- Merchandise presentation
- Merchandise selection
- Vendor negotiations
- Pricing strategy
- Product lifecycle management
- Competitive analysis
Timeline
Customer Relations Representative
Donaghy Sales
01.2023 - Current
Account Coordinator
Jorgensen Construction
09.2020 - 12.2022
Sales Coordinator
Keurig Dr. Pepper
06.2016 - 08.2020
Bachelor of Science - Business Administration
CSU Fresno State
Associate of Science - Business Administration
Fresno City College
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