Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Lounsbury

Gilbert,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Astute Lead Field Engineer highly skilled in ticket queue management, project management and team collaboration. Talented individual offering 7 years of experience and training. Proven talent in Information Technology services and vendor management.

Overview

14
14
years of professional experience

Work History

Lead Field Engineer

ZipRecruiter
09.2016 - Current
  • I was responsible for overseeing the procurement process for all IT hardware components and systems within the organization. My role involved coordinating with various stakeholders to ensure that the hardware needs were met efficiently and cost-effectively while adhering to quality standards and project timelines.
  • Sourced and established relationships with reliable hardware vendors and negotiated pricing, terms, and agreements to optimize procurement costs.
  • Resolved technical issues swiftly, ensuring minimal downtime and maintaining project schedules.
  • Streamlined communication between team members for improved collaboration and productivity.
  • Led troubleshooting efforts during critical phases, effectively resolving issues to keep projects on track.
  • Trained and mentored junior engineers, providing guidance and direction.

Inflight Technician

United States Navy
08.2010 - 08.2016
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
06.2008

Skills

  • Vendor Management
  • Documentation And Reporting
  • Project Management
  • Team Collaboration
  • Proficiency in Windows/ Apple OS
  • Proficiency in Jira
  • Proficiency in Excel and Google sheets
  • Troubleshooting
  • Process Management
  • Workflow Development
  • Multitasking Abilities

Timeline

Lead Field Engineer

ZipRecruiter
09.2016 - Current

Inflight Technician

United States Navy
08.2010 - 08.2016

High School Diploma -

Mountain Pointe High School

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Stephen Lounsbury