Summary
Overview
Work History
Skills
Education Accreditations
Timeline
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STEPHEN MANN

Kennesaw,GA

Summary

Dedicated Computer/Server/Printer Technician with extensive expertise in repairing and maintaining a range of electronic equipment including HP, Okidata, Dell, Samsung, Lenovo, and Lexmark products. Proven track record of resolving quality and reliability issues for suppliers and manufacturers while implementing innovative solutions that enhance system efficiency. Strong analytical skills facilitate effective troubleshooting of complex problems, contributing to improved product performance through rigorous testing and optimization strategies.

Overview

19
19
years of professional experience

Work History

Lead Electronics Technician

Anytime Coffee
Kennesaw, Georgia
02.2024 - Current
  • Executed software and system tests to guarantee optimal functionality.
  • Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
  • Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
  • Worked closely with management teams to develop cost-effective solutions for improving overall operations.
  • Organized preventive maintenance schedules to minimize equipment downtime and maximize productivity levels.
  • Coordinated with vendors to obtain replacement parts as needed for repairs or upgrades.
  • Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units.
  • Managed multiple projects while meeting tight deadlines.

Pump Technician

Uni-Bloc Pumps
Atlanta, GA
01.2019 - 01.2023
  • Building new positive displacement pumps, lobe pumps and gear pumps for many known pharmaceuticals, food industry, brewery companies and many more applications
  • Precise measurements using specialized tools to achieve very tight tolerances and flow rates per customer's requirements and build sheet
  • High mechanical aptitude needed to achieve the quality required
  • Fabricated custom parts for special applications when needed.
  • Troubleshot pump system issues and identified solutions to resolve them.
  • Calibrated instruments such as pressure gauges, thermometers, flow meters.

Senior Engineering Technician

QGistix
Atlanta, GA
01.2016 - 01.2018
  • Supported senior IT director in addressing network issues including deployment and relocation of PCs as well as changes to security protocols.
  • Implemented improvements to increase functionality in various refurbished products.
  • Supervised quality assurance while coordinating weekly manufacturing projects.
  • Led new product introduction initiatives and optimized testing processes.
  • Develop comprehensive test requirements for new product, test plans, and test procedures
  • Qualification of test processes and test fixtures to assure they are consistently meeting test specification
  • Troubleshoot technical issues that come up during production testing of products to identify root cause and corrective improvements
  • Conducted training sessions for production and testing personnel on test procedures.
  • Creating test plans and designs for testing cellular modules on security devices using R&S CMW500 call box utilizing CMW run software
  • Assisting senior IT director on network related issues including Pc deployments, moves or changes
  • Continuous improvement of test and repair efficiency and effectiveness
  • Created comprehensive test plans for engineering initiatives.

Lead Depot Service Technician

Prism Point Technologies
Atlanta, GA
01.2009 - 01.2016
  • Executed warranty and non-warranty service tasks on government-related contracts.
  • Performed repair and maintenance duties for SLAs on Hp, Dell, Xerox, Lexmark machinery.
  • Performed troubleshooting and repairs for hardware such as desktops, servers, printers, and copiers.
  • Responded promptly to service calls to meet contractual response times.
  • Installed new components or replaced defective parts to restore functionality.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Maintained certifications and completed training on systems and components.

Service Technician

Precision Document Solutions
Marietta, GA
01.2006 - 01.2009
  • Managed a fleet of over 300 laser copiers and printers
  • Fulfilled service contracts with routine maintenance on many major brands of printers and copiers
  • Responded promptly to service calls to meet a 4 hour response/fix time and address the issue
  • Ordered parts needed to fix the issue in a timely manner
  • Maintained a local warehouse which housed parts and toner supplies needed to support such requirements
  • Followed a strict and scheduled calendar of toner deliveries to fulfill the needs of the customer
  • Worked to build a strong and valuable relationship with customers

Skills

  • Client Support
  • Product Sourcing Expertise
  • Warranty Management
  • Cost Efficiency Improvement
  • Effective Oral Communication
  • Procedure writing
  • Procurement Specialist
  • Project management
  • Precision-Focused Approach
  • Advanced circuit analysis
  • Test equipment operation
  • Electronics manufacturing
  • Electromechanical integration
  • Power electronics

Education Accreditations

  • BA, Computer Science, Devry University
  • BrokerBin.com, Member
  • A+, Server+, NET+, PDI+, Dell 2005 Laptop & Desktop, HP APS Certified on: Laptops, desktops, servers and many printers., Lexmark Certified Trainer Certification, Okidata Color, MFP, Laser Certified, EPA 608 Type 1 Certified, Forklift Certified
  • 15 years in IT Procurement/Brokering
  • Sure immersion 312, Curtis, De Jong Duke, Nespresso Equipment, Natural Choice

Timeline

Lead Electronics Technician

Anytime Coffee
02.2024 - Current

Pump Technician

Uni-Bloc Pumps
01.2019 - 01.2023

Senior Engineering Technician

QGistix
01.2016 - 01.2018

Lead Depot Service Technician

Prism Point Technologies
01.2009 - 01.2016

Service Technician

Precision Document Solutions
01.2006 - 01.2009

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STEPHEN MANN