Stephen Maxey
Jacksonville,FL
Summary
Dynamic business owner with a proven track record at ASL Associates INC, excelling in customer service and marketing strategy. Expert in team leadership and performance management, driving customer satisfaction and loyalty through innovative campaigns. Adept at problem-solving and fostering employee engagement, consistently achieving project objectives and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Owner
ASL Associates INC
Jacksonville, FL
01.2013 - Current
- Identified customer needs promptly and efficiently.
- Provided exceptional service during face-to-face and phone interactions.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Managed daily operations, including hiring and training staff.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Executed performance reviews to improve team productivity and engagement.
- Created marketing campaigns to attract new clients and boost brand awareness.
- Analyzed industry trends to formulate competitive strategies.
Education
BBA - Business Management
Western Valley Central University
05-2000
High School Diploma -
Americana Prep of Deerfield Beach
Deerfield Beach, FL06-1991
Skills
- Customer service and support
- Performance management
- Team leadership
- Staff training and development
- Business development
- Customer relationship management
- Problem solving and resolution
- Effective communication skills
- Time management strategies
- Employee motivation techniques
- Payroll administration and compliance
- Promotional campaign planning
- Performance evaluation and monitoring
- Staff management and oversight
- Sales leadership strategies
- Teamwork and collaboration
- Employee performance reviews
- Continuous improvement processes
- Regulatory compliance expertise
- Hiring and onboarding processes
- Leadership effectiveness
- Vendor management practices
Timeline
Owner
ASL Associates INC
01.2013 - Current
BBA - Business Management
Western Valley Central University
High School Diploma -
Americana Prep of Deerfield Beach
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