Stephen McCant
Columbia ,SC
Summary
I believe I’m well-suited for this job because I possess excellent problem-solving skills, strong communication abilities, patience, and a desire to learn more about troubleshooting technical issues. Have obtained the ability to remain calm under pressure and willingness to assist others makes a valuable asset in resolving customer concerns efficiently.
Overview
9
9
years of professional experience
Work History
Systems Integration NCO
U.S. Army Active Duty
03.2022 - Current
- Reduced downtime by proactively identifying and resolving complex technical issues.
- Trained 9 instructors and end-users on newly integrated systems, improving adoption rates and user satisfaction.
- Maintained up-to-date knowledge on industry trends and best practices for system integration methodologies.
- Enhanced project efficiency with thorough documentation of system specifications and requirements.
- Developed customized solutions for clients, tailoring system integrations to meet unique business needs.
- Provided high-quality customer service throughout all stages of integration processes, addressing concerns promptly to maintain client satisfaction levels consistently high.
- Optimized performance through monitoring, testing, and refining integrated systems as needed.
Financial Management Analyst
U.S. Army Active Duty
02.2019 - 02.2022
- Served as customer service representative of Military Pay Operations, providing direct support for over 15,000 soldiers.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Prepared accurate and timely financial statements for both internal review and external audits, maintaining strong reputation for fiscal responsibility.
- Expedited 105 documents for processing assisting in clearing backlogs
- Reduced customer wait time from two hours to 30 minutes which increased customer satisfaction.
Wounded Warrior Pay Agent
U.S. Army Active Duty
04.2020 - 01.2021
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained 100% accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the section.
- Provided phone and face-to-face customer service on pay entitlements and changes.
Disbursing Agent
U.S. Army Active Duty
02.2019 - 04.2020
- Contributed to improved cash flow management through accurate forecasting and monitoring of funds disbursements.
- Maintained detailed records of all disbursed funds, providing clear audit trail for internal and external reviews when necessary.
- Maintained strict adherence to internal controls and regulatory requirements, minimizing potential risks associated with fund disbursements.
- Demonstrated commitment to continuous improvement by actively seeking out professional development opportunities related to disbursing best practices and industry trends.
- Participated in cross-functional projects, collaborating with other departments to optimize overall financial workflows and processes.
- Designated to make payments under contract or to receive payments of amounts due under contract.
- Responsible for determining amount and collecting contract debts whenever overpayments or erroneous payments have been made.
Financial Management Technician
U.S. Army Active Duty
04.2015 - 02.2019
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supported financial director with special projects and additional job duties.
- Utilized financial software to prepare consolidated financial statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
Education
Certification - Information Technology
Google IT Support Professional
Online06.2024
Bachelors - Information Technology
Western Governors University
Salt Lake City, UT02.2025
Associates - Interdisciplinary Studies
American Military University
Charleston, WV10.2023
Skills
- Eager to learn something new and adjust as needed
- Attention to details
- Team player
- Good leadership skills
- Able to communicate with boss, coworkers and clients in both written and verbal matters
- Problem-solving, being able to identify problems successfully, finding root causes behind them, and come up with creative solutions
Timeline
Systems Integration NCO
U.S. Army Active Duty
03.2022 - Current
Wounded Warrior Pay Agent
U.S. Army Active Duty
04.2020 - 01.2021
Financial Management Analyst
U.S. Army Active Duty
02.2019 - 02.2022
Disbursing Agent
U.S. Army Active Duty
02.2019 - 04.2020
Financial Management Technician
U.S. Army Active Duty
04.2015 - 02.2019
Certification - Information Technology
Google IT Support Professional
Bachelors - Information Technology
Western Governors University
Associates - Interdisciplinary Studies
American Military University
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