Stephen McCown
Englewood,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
The Home Depot Inc
01.2024 - Current
- Oversees Receiving and freight processes on a daily basis, ensuring accuracy in inventory levels and reduction of shrink/loss
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Customer Experience Manager
The Home Depot Inc
01.2022 - 01.2024
- Increased employee retention through effective training and mentorship programs.
- Raised customer service metrics from 78% in FY2022 to 86% in FY2023
- Responsible for driving excellent service levels in a $40m/year retail environment
Key Carrier Department Supervisor
The Home Depot Inc
04.2015 - 12.2021
- Responsible for overseeing the in-stock level of one or multiple departments.
- Oversees staffing levels for one or multiple departments to ensure associates are available for customer service.
- Responsible for ensuring accurate inventory, and Job Lot Quantities are available on-hand for Pro customers
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
Education
High School Diploma -
Northmont High School
Clayton, OH05.2010
Skills
- Incidents management
- Customer Service
- P&L Management
- Customer Retention
- Contract Management
- Performance reporting
- Labor Relations
- Logistics Oversight
- Financial Management
- Inventory Management
- Process Improvement
- Performance monitoring
- Maintaining Compliance
Additional Information
Looking to relocate to Ft. Myers, FL in Spring 2024
Timeline
Operations Manager
The Home Depot Inc
01.2024 - Current
Customer Experience Manager
The Home Depot Inc
01.2022 - 01.2024
Key Carrier Department Supervisor
The Home Depot Inc
04.2015 - 12.2021
High School Diploma -
Northmont High School
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