Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Stephen McGrath

Austin,TX

Summary

Analytical and detail oriented Network Engineer with nearly ten year's experience delivering technical and networking solutions across a variety of network infrastructures. Equipped with hard skills, advanced technical knowledge, I am seeking to further develop my career within a progressive and forward thinking company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Engineer III

Charter Communications
Austin, Texas
03.2017 - Current
  • Serve as adepartment lead engineer and technical escalation point.
  • Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Monitor information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
  • Identify and troubleshoot network issues, notify leadership on events.
  • Respond to network alarm with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
  • Respond to emails/requests from internal groups and external vendors pertaining to a wide range of customer-facing issues.
  • Manage outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
  • Work closely with partner engineering teams, field technicians, marketing and vendors to resolve service issues.
  • Tracks and updates problems in the trouble ticketing system.
  • Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
  • Identify alarm correlations and appropriate response actions for future automation.
  • Backbone/Transport Support across IP and Optical WAN Networks
    Data Center / Critical Infrastructure /Video/VoIP Surveillance and support.
  • Adva/Alcatel/Juniper/Cisco/Infinera – DNA/CPO/EPN/CTC - Routers/Switches/Optical Gear.

Sr. Network Technician

Time Warner Cable
Austin, Texas
11.2014 - 03.2017
  • Troubleshot/Diagnose network hardware and software to determine and rectify network problems.
  • Manage, correlate and perform necessary maintenance to support network availability.
  • Execute routine and documented functions in a technical area.
  • Perform enterprise/carrier network surveillance and break/fix triage in a WAN/ISP environment.
  • Monitor/Triage MPLS Point to Point and Cell Tower Back Haul Circuits
  • Solve technical problems by identifying and executing documented processes and procedures, and identify the need for escalations.
  • Tracks and updates problems in the trouble ticketing system.
  • Process equipment return and analysis request for failed hardware.
  • Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network events and major customer-impacting incidents.


VoIP Network Technician

DoubleHorn Communications (Contract)
Austin, Texas
08.2014 - 11.2014
  • VoIP Break fix troubleshooting.
  • Provision feature configurations per Customer specification.
  • Route/Switch Break/Fix troubleshooting.
  • Management of ZenDesk Ticketing System.

Network Technician

CompuCom
Paulsboro, NJ
11.2013 - 08.2014
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Design, implement and manage various network segments within a LAN environment.
  • Configure, monitor and troubleshoot corporate/client infrastructure within data center.
  • Provide onsite/remote support for Network and General Technical issues
  • Technical support and expertise along with administration and access support.
  • Routers, Switches, WiFi AP’s, Computers, Servers, Disaster Recovery, Analog Phones/PBX server, Cabling and Racking.

Configuration Technician

CompuCom
Paulsboro, NJ
03.2013 - 11.2013
  • Configure and troubleshoot various technical devices according to customer specifications.
  • Work to meet production goals in terms of speed and quality of service.
  • Strictly adhere to company polices/procedures to ensure minimal threats relating to data security and client confidentiality.
  • Run scripts, deploy images, apply configurations, install hardware/memory components.

Education

Certificate of Completion - Interconnecting Cisco Networking Devices Part 1-2

The Network Learning Institute
Mount Laurel, NJ
08.2013

High School Diploma -

Cherry Hill High School East
Cherry Hill, NJ
06.2011

Skills

  • Network Monitoring, Triage, Maintenance and Repair
  • Extensive IP and Optical WAN and LAN experience
  • Cisco, Juniper, Alcatel, Adva, Infinera and various other IOS's/Hardware vendors
  • Tools/Gui’s: MRTG, Infinera DNA, Granite, Cisco CTC/EPN, Nokia, Ciena, Wireshark, Splunk, Netcool, Rio, Forseer, Scope
  • Ticketing systems: Remedy, Resolve, Zendesk, Jira

Certification

Active:

  • ITIL Foundation (IT Service Management)
  • Kepner-Tregoe (Problem Analysis)
  • SCTE BTCS (Broadband Telecom Center Specialist)

Previously Held:

  • ICND1 (CCENT) -Certified in 2013
  • ICND2 (CCNA) -Certified in 2013
  • Comptia A+ -Certified in 2013

Timeline

Network Engineer III

Charter Communications
03.2017 - Current

Sr. Network Technician

Time Warner Cable
11.2014 - 03.2017

VoIP Network Technician

DoubleHorn Communications (Contract)
08.2014 - 11.2014

Network Technician

CompuCom
11.2013 - 08.2014

Configuration Technician

CompuCom
03.2013 - 11.2013

Certificate of Completion - Interconnecting Cisco Networking Devices Part 1-2

The Network Learning Institute

High School Diploma -

Cherry Hill High School East

Similar Profiles

CREATE PROFILE
Stephen McGrath