STEPHEN MCHUGH
Milliken,CO
Summary
Utilize my previous Production/Manufacturing, training/development and manufacturing experience to provide exceptional departmental efficiency and efficacy.
Diligent Parts Manager with strong background in parts management and customer service. Successfully handled inventory control and streamlined order processes to improve efficiency. Demonstrated proficiency in identifying customer needs and providing accurate parts solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parts Counter Person
Power Equipment Company
08.2024 - Current
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Ordered parts from various distributors to fulfill demands.
Door Man
Tony’s Bar and Rooftop
07.2023 - Current
- Check IDs
- Remove unruly patrons
- Clean up at end of night
Production Operator
Veloce Energy
07.2023 - 11.2023
- Company was insolvent, experienced company wide layoff November ‘23
- Cut correct gage of wire to length needed for location of componentry
- Understand and explain what each component does for the battery cabinet
- Doing a point to point check to make sure the wires are landed correctly
- Record serial numbers and document components and batteries for each cabinets
Superintendent
Canyon Bakehouse
05.2016 - 07.2023
- Supervisor, Talent development and Safety Committee for incident investigation
- Counseled and coached Team Members on their career development within canyon
- Solicited feedback from team to gather factory improvements and trends for continuous improvement
- Responsible for identifying and providing recommendations for High-Potential employees
- Became a Subject Matter Expert on all production processes and provided feedback for cost reductions and additional efficiencies
- Trained and executed on Kaizen
- Developed a changeover processes to create a changeover process that reduce changeover time by 45%
- Streamlined MAP process and eliminated line stoppages
- Shipping and receiving clerk
- Load and off load trucks
- Check all paperwork and document any discrepancies
- Label and rotate all products to insure FIFO processes followed
- Make sure that all team members follow proper forklift and power equipment safety procedures
General Laborer
Employment Solutions
04.2014 - 05.2016
- Various contract-to-hire positions
- Positions including Production, Manufacturing and Customer Service
TiVo technical support and Advanced Escalation Services
Center Partners
08.2012 - 09.2013
- Assist customers with troubleshooting
- Take escalation calls
- Assist co-workers with tech support
- Place orders for customers and process activations
- Assist retail clients with technical questions and sales
- Process cancellations when necessary
Education
High School -
Centennial High School
Fort Collins, CO01.1999
Skills
- Successfully completed, executed and practice leadership and professional development classes
- Experience developing direct reports and other subordinates
- Inventory management and shift documentation experience
- (provide examples of how many years of experience and specific type of documentation here Multiple bullet points needed)
- Over a decade of experience working with internal and external customer and providing an exceptional and effective experience to all who I interact with
- Improving customer satisfaction
- Vendor relations
- Invoice processing
- Goal setting
- Ordering parts
Accomplishments
- Built productive, successful team using key training and development strategies.
- Supervised team of 180 staff members.
Certification
- Lean Manufacturing, Canyon BakeHouse - 2019
Timeline
Parts Counter Person
Power Equipment Company
08.2024 - Current
Door Man
Tony’s Bar and Rooftop
07.2023 - Current
Production Operator
Veloce Energy
07.2023 - 11.2023
Superintendent
Canyon Bakehouse
05.2016 - 07.2023
General Laborer
Employment Solutions
04.2014 - 05.2016
TiVo technical support and Advanced Escalation Services
Center Partners
08.2012 - 09.2013
High School -
Centennial High School
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