Stephen McIninch
Jacksonville
Summary
Diligent with 14+ years experience with comprehensive background in sales and marketing supervision. Successfully led multiple campaigns that elevated brand visibility and customer engagement. Demonstrated strategic planning and team leadership skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Hampton Inn Jacksonville Beach Oceanfront
05.2020 - 11.2025
- Supervised front office operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented process improvements to enhance check-in/check-out efficiency and accuracy.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
Senior Travel Consultant
Globe Travel
06.2006 - 04.2020
- Designed customized travel itineraries to meet diverse client needs.
- Streamlined booking processes using advanced reservation systems.
- Mentored junior consultants on travel regulations and destination knowledge.
- Cultivated relationships with vendors to enhance service offerings.
- Coordinated group travel logistics for corporate clients efficiently.
- Implemented best practices that improved customer satisfaction ratings significantly.
Education
No Degree - Sports Management
Sports Management Worldwide
Portland, ORAssociate of Science - Tourism And Travel Management
National College
CharlottesvilleSkills
- Guest service management
- Staff training and mentoring
- Operational process improvement
- Check-in/check-out efficiency
- Client relationship management
- Customer engagement techniques
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [Date].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Has been the top booking agent at Globe Travel due to exceptional service and customer relationship building skills.
- Provided clients with incentives for referring new customers, resulting in 50% increase in incremental new business.
Certification
- CAP - Certified Administrative Professional
- CTC - Certified Travel Counselor
- CTA - Certified Travel Associate
Languages
English
Native or Bilingual
Timeline
Front Office Supervisor
Hampton Inn Jacksonville Beach Oceanfront
05.2020 - 11.2025
Senior Travel Consultant
Globe Travel
06.2006 - 04.2020
No Degree - Sports Management
Sports Management Worldwide
Associate of Science - Tourism And Travel Management
National College