Stephen McNeil
Waterbury
Summary
Dynamic professional eager to leverage exceptional communication and problem-solving skills for valuable experiences and professional growth. Proven expertise in managing outbound logistics and optimizing shipment processes, ensuring efficiency at every stage. Strong leadership abilities drive team performance and enhance operational efficiency, while a consistent track record of implementing process improvements sustains high standards in fast-paced environments. Committed to contributing positively to organizational success through innovative solutions and collaborative teamwork.
Overview
2027
2027
years of professional experience
Work History
Outbound Supervisor (Lead)
Macy’s Logistics and Operation
Cheshire, CT
07.2018 - Current
- Supervised outbound operations, ensuring timely and efficient processing of shipments.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained staff on safety protocols and operational procedures to enhance compliance.
- Implemented process improvements that increased outbound efficiency and reduced errors.
- Conducted performance evaluations, providing feedback to improve team productivity and morale.
- Developed training materials for new hires, facilitating smoother onboarding experiences.
- Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
- Motivated employees by setting clear expectations, providing regular feedback, and recognizing outstanding achievements through reward programs or promotions as appropriate.
Selector
Bozzuto’s
Cheshire, CT
2017 - 2018
- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
- Selected and organized items accurately for order fulfillment, ensuring timely delivery.
- Moved loads of up to [Number] pounds using lift equipment.
- Increased order accuracy by diligently reviewing and selecting items according to pick lists.
Customer Service Agent
Eastern Account Systems
Brookfield, CT
01.2017 - 01.2018
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
Education
Associate Degree - Business Studies
Portmore Community College
Portmore, Jamica2012
High School Diploma -
Jonathan Grant High School
St Catherine, Jamica2009
Skills
- Warehouse safety
- Product picking
- Equipment operations
- Safety protocols
- Multitasking
- Reliability
- Adaptability and flexibility
- Continuous improvement mindset
- Decision-making capacity
- Teamwork and collaboration
- Problem-solving
- Supervisory skills
Addition Experience
Seasonal Outbound Manager-Set-up and lead a shift to a successful peak season.
Timeline
Outbound Supervisor (Lead)
Macy’s Logistics and Operation
07.2018 - Current
Customer Service Agent
Eastern Account Systems
01.2017 - 01.2018
Selector
Bozzuto’s
2017 - 2018
Associate Degree - Business Studies
Portmore Community College
High School Diploma -
Jonathan Grant High School