Stephen Mello

Greet customers and assess vehicle damage, photograph the vehicles while discussing the best way to proceed with the repairs and answer any questions they may have regarding the repair and insurance claims process. Prepare a written estimate of the costs to repair the vehicle based on OEM procedures and order parts to complete the repair process.

• Excelled in using CCC estimating software for 8 years, demonstrating expertise in all aspects of its functionality.
• Established effective communication channels to ensure a positive working relationship with all parties involved including, customers, insurance company staff, parts vendors and co-workers.
• Utilized various platforms such as phone, CCC One, Auto Partsbridge and Collision Link to efficiently manage and order parts from different sources.
• Successfully handled multiple vehicle and claim responsibilities simultaneously, with a focus on maintaining top-notch workmanship, managing high workload efficiently and consistently meeting tight deadlines.
• Conducted final test drive/ inspection of the vehicle to ensure all repairs were performed and that the vehicle is ready for customer pick up/delivery.
• DRP insurance company experience.
• Pre & Post Scan vehicle to diagnose any potential issues.
• Proficient in the use of multiple Microsoft and web-based software.

• Assessed damage to various types of vehicles and homes through on-site inspections.
• Drafted appraisals summarizing analysis of data collected during inspections.
• Developed detailed reports including photographs and other relevant information used in establishing value estimates.
• Consulted with clients to explain appraisal results and answer questions about the process or methodology used in appraising a property.
• Maintained contact with clients throughout the appraisal process to keep them informed of progress.
• Provided accurate valuations by assessing current condition, history and unique features.
• Traveled to field locations in order to evaluate property.

• Managed daily operations of the Collision Center, including scheduling appointments, assigning work to each technician based on each individuals skill set to obtain the best results.
• Ensured compliance with safety regulations and industry standards to ensure safe working conditions for employees.
• Developed and implemented plans to increase efficiency in the Collision Center, while ensuring customer satisfaction.
• Excelled in using CCC estimating software for 8 years, demonstrating expertise in all aspects of its functionality.
• Established effective communication channels to ensure a positive working relationship with all parties involved including, customers, insurance company staff, parts vendors and co-workers.
• Utilized various platforms such as phone, CCC One, Auto Partsbridge, and Collision Link to efficiently manage and order parts from different sources.

• Conducted surveys of damaged vehicles to assess the extent of damage and costs for repair.
• Researched vehicle history, make and model to determine replacement cost value.
• Assessed claims submitted by customers for motor insurance coverage.
• Evaluated policy documents to ensure accuracy and compliance with regulations.
• Drafted reports detailing findings from survey and assessment of motor insurance claims.
• Investigated fraudulent or suspicious claims to identify any irregularities or discrepancies.
• Collaborated with insurers to negotiate settlement amounts in accordance with policy terms.
• Prepared detailed estimates for repairs based on inspection results and industry standards.

• Performed construction tasks including carpentry, framing and drywall installation.
• Oversaw all aspects of construction projects related to new or renovated facilities.
• Prepared construction cost estimates for proposed projects.
• Monitored progress of construction projects to ensure completion within the set time frame and budget.
• Performed routine maintenance checks on all tools and equipment used during construction processes.
• Installed cabinetry, trim, and other fixtures to complete carpentry projects.
• Analyzed data from field tests to evaluate the performance of construction materials and methods.
• Worked closely with architects, engineers and other professionals involved in the construction process.
• Ensured that all building codes were met during the construction process.

• Performed preliminary inspection of vehicles to determine extent of damage.
• Used various repair and refinishing techniques to enhance the condition of damaged panels.
• Mixed paint according to manufacturer's specifications and applied primer, basecoat, and clear coat finishes.
• Carried out wet-sanding and buffing procedures for vehicles.
• Demonstrated strong leadership skills in overseeing the parts department.
• Closely examined vehicles for final inspection and evaluation.