Stephen Messina
Las Vegas
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Housekeeper
Resorts World Las Vegas
11.2021 - 10.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained new staff on proper cleaning techniques and safety protocols to enhance overall team performance.
- Implemented efficient inventory management for cleaning supplies, reducing waste and optimizing resource use.
- Conducted regular inspections of guest rooms and public areas, maintaining compliance with quality assurance standards.
Server
Jimmys Cafe
02.2020 - 11.2021
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere.
- Addressed customer inquiries and resolved issues promptly to ensure positive experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Ace Hotel
03.2017 - 11.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to maximize service quality.
- Collaborated with kitchen staff to streamline food delivery and enhance order accuracy.
- Trained new servers on menu items, service standards, and restaurant protocols.
Education
High School Diploma -
Mira Loma High
Sacramento, CASkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Food running
- Professional appearance
- Table bussing
Timeline
Housekeeper
Resorts World Las Vegas
11.2021 - 10.2025
Server
Jimmys Cafe
02.2020 - 11.2021
Server
Ace Hotel
03.2017 - 11.2021
High School Diploma -
Mira Loma High