Hi, I’m
Stephen Moody
BX,NY
Summary
Resourceful professional that takes great pride and care into all the tasks that are set before him. Uses strong values to base decisions on. And years of hands-on experience within different levels of Operations and management Experienced Office Manager and administration professional with over 15 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Experienced Office Manager and administration professional with over 15 years of experience in overseeing a wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency, and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
26
years of professional experience
Work History
New York State Society Of Certified Public AccountNew York, NY
OFFICE/OPERATIONS MANAGER NYSSCPA
10.2022 - Current
Job overview
- Facilities & Systems: file management, including discarding and organizing current office and stored files; monitor, support and recommend enhancements for office systems in collaboration with IT including email, time tracking and other systems that help the office run smoothly; maintain phones & voicemail system; oversee office maintenance and compliance; ensure neatness of the kitchen, supply closet, storeroom, etc
- Stocked, organized and neat, liaison with the building as necessary
- Ensure neatness and maintenance of case rooms and file management to ensure files are not piling up in common areas
- Standard Operating Procedures: Review and update standard operating procedures for the office as appropriate and ensure regular distribution after approval by equity partners to all existing and new staff
- Align, Communicate & Coordinate: align with partner goals for the business and be an enthusiastic and vocal supporter; keep executive staff informed on a weekly, monthly, and quarterly basis for operational reports as defined together, as well as other reports as needed; accountable for documenting and maintaining inventory levels, other special projects to ensure the smooth functioning of the office and project teams
- Responsible for managing the Mailroom Operations service level agreement with the external service providers which involves attending weekly meetings and implementing new operational policies and procedures to drive innovative operating efficiency and improved customer service for Society members, visitors, and Staff
- Attends meetings representing Facilities & Site Operations management at other departmental meetings as necessary including but not limited to both the Programs and Development and Alumni Relations departments
- Provides back up coverage for external and internal events & Site Operations and communications with building security and Staff as required
- Work on special projects as assigned by the CEO, CFO & Human Resources Director
- Attends various internal and committee meetings as required
- Prepare weekly or monthly Facilities performance reports for equipment, staffing, work requests, external service providers and project summaries
- Primary point of contact for all Staff, visitors, vendors, and building staff
- Managed office inventory and placed new supply orders
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Managed, scheduled, and coordinated office functions and activities for employees
- Used judgment and initiative in handling confidential matters and requests
- Implemented and maintained company protocols to facilitate smooth daily activities
- Managed office budget to handle inventory, postage, and vendor services
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
C.A.S.E.S
OPERATIONS COORDINATOR
10.2019 - 09.2022
Job overview
- Worked with Program and Administration staff to make certain adequate space, furniture, telecommunications, and other equipment necessary to ensure the successful operations of programs services
- Specific responsibilities included:
- Working with brokers, building managers or other designated individuals to ensure space is built to specifications outlined on the design/floor plans by target dates
- Work with and assist the Facilities Director in soliciting, leveling and evaluation of bids for any needed renovation that is CASES responsibility, and ensure coordination with building managers and/or designers as required
- Work with Program Directors to identify furniture, fixture and equipment needs at each location
- Work with Facilities, Information Services (IT Dept) and program staff as needed to coordinate and ensure timely contracting and completion of security systems, networking equipment, telecommunications, photocopiers, WIFI and Internet installations
- Attend regular meetings and walkthroughs at all new space locations to ensure any renovation, installation, etc
- Are meeting target date(s) and are completed according to plan
- Write-up and circulate minutes of such meetings including next steps
- Attended program implementation meetings
- Create a needed list(s) of selected items such as lighting, bathroom fixtures, etc
- Documenting replacement bulbs, toilet tissue, etc
- That is needed for maintaining and upkeep of the space
- Work with Facilities and Information Services to ensure that all new equipment and furniture is properly updated in the inventory
- Performing other duties as needed and assigned by the CFO
- Oversaw and managed building maintenance team, assisted with security needs
- Managed company cellphones for 550 staff members
- Liaised between customers and management to ensure smooth operations delivery
- Managed daily functions of deskside support, including defining and implementing processes
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services
- Developed relationships and partnerships with business leaders
- Liaised with senior management to introduce new processes and technologies
- Delivered all professional services in alignment with operational initiatives
- Allocated resources and materials to respective departments to accommodate needs
- Managed administrative staff and trained new hires on office procedures and policies
- Negotiated contracts with outside providers to optimize customer service and minimize costs
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to any future plans
- Implemented security policies and procedures to protect company assets from theft, loss, or damage
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Liaised between customers and management to ensure smooth operations delivery.
- Managed daily functions of deskside support, including defining and implementing processes.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Assessed upcoming projects to forecast projected resource requirements.
- Liaised with senior management to introduce new processes and technologies.
- Delivered all professional services in alignment with operational initiatives.
- Managed administrative staff and trained new hires on office procedures and policies.
- Planned delivery routing, team workflows and promotional initiatives.
Homeless ServicesBrooklyn, N.Y.
Sr. Operations Supervisor
11.2015 - 09.2019
Job overview
- Provided services for homeless families with children within commercial hotel settings
- Supervised daily, weekly, monthly operations from within sites
- Coordinated all operations with facility management, DHS, OTDA, ACS and Acacia management to insure space requirements
- Trained, mentored, and motivated employees to maximize team productivity
- Built strong operational teams to meet process and production demands
- Oversaw implementation of procedures, goals and objectives within operations
- Engaged employees to create safe, energetic work environment through feedback and recognition
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Executed and optimized operational responsibilities to promote seamless delivery of services
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements
- Reduced process lags and trained team members on best practices and protocols
- Evaluated and reported on department metrics to upper management
- Developed action plans based on analysis findings and implemented solutions
- Maintained staff by recruiting, selecting, and developing personal growth opportunities
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Oversaw implementation of procedures, goals and objectives within operations.
- Built strong operational teams to meet process and production demands.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Evaluated and reported on department metrics to upper management.
NY, Brandt, Blond LLPSteinberg, Lewis
Office Services Coordinator
12.2010 - 12.2015
Job overview
- Facilitated compiling of client information from physical to scanned database copies using Ricoh Aficio MP 9002
- Generated office services and mailroom workflow; assist in month-end processing
- Manually posted and reconciled checks, complete bank deposits, retrieve and send correspondence
- Processed and distributed daily mail using Pitney Bowes machines and Microsoft Office 2010, review files and arrange them on shared drives and in folders in file room
- Interacted with and response to 4 partners, three associates, and clients regarding office services and file room matters and updating of information within files
- Maintained postage machine, copiers, fax machines, office equipment
- Plan and organize office move and equipment placement.
Palladia IncBronx, NY
Operations Coordinator
06.1997 - 11.2010
Job overview
- Sorted and distributed mail, Organized and distributed all incoming correspondence, supplies and packages
- Ordered office, janitorial supplies then distributed items on a weekly and monthly scheduled basis
- Coordinated Operations for 175 residents, 52 staff members
- And maintained compliance with space allocations
- Maintained and monitored safety and security of a 5-story building for residents and staff
- Coordinated all office moves with staff and IT department
- Developed and implemented efficient scheduling of merchandise and office equipment transfers
- Helped prioritize work schedules and delegated assignments to a staff of 24 expediters
- Attended and participated in client case conferences when deemed necessary.
Education
Liberty University
Bachelor of Arts from Biblical Studies
10.2023
Business and Technical School
SCS
05.1989
Skills
- Inventory/Asset Management
- Microsoft Office
- Ricoh, Konica copier machines
- Information technology
- Maas360 Mobile Management
- Team building
- Effective communicator
- Staff Training
- Supply Coordination
- Correspondence Management
- Customer Service
- Project Management
- Operations Management
- Strategic Planning
- Performance Improvement
- Office Administration
- Regulatory Compliance
- Account Reconciliation
- Training and Coaching
- Supply Management
- Accounts Payable and Receivable
- Inventory Control
- Organizational Skills
- Banking Operations
- Staff Management
- Mail Handling
- Scheduling and Calendar Management
- Staff Hiring
- Administrative Support
- Technical Support
- Event Coordination
- Workflow Optimization
- Employee Supervision
- Scheduling
- Conflict Management
- Human Resources
- Office Management
- Software Updating
- Sorting and Labeling
- Data Entry
- Clerical Support
- Information Protection
- Invoicing and Billing
Timeline
OFFICE/OPERATIONS MANAGER NYSSCPA
New York State Society Of Certified Public Account
10.2022 - Current
OPERATIONS COORDINATOR
C.A.S.E.S
10.2019 - 09.2022
Sr. Operations Supervisor
Homeless Services
11.2015 - 09.2019
Office Services Coordinator
NY, Brandt, Blond LLP
12.2010 - 12.2015
Operations Coordinator
Palladia Inc
06.1997 - 11.2010
Liberty University
Bachelor of Arts from Biblical Studies
Business and Technical School
SCS
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