Stephen Moon
Lebanon,Tennessee
Summary
Experienced customer service professional bringing nine years of coordinating repairs, collaborating with parts departments and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about factory warranty regulations and standards.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Jones Bros. Contractors
Mt. Juliet, TN
06.2021 - 02.2022
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Managed over 50 calls per day.
Senior Service Advisor
Wilson County Chevrolet Buick GMC
Lebanon, TN
05.2012 - 05.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Handled customer issues with confidence, using empathy to provide effective resolution.
- Consistently maintained highest sales in the service department with yearly sales topping $1,000,000.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
Education
Associate of Science - Accounting
Volunteer State Community College
Gallatin, TN04.2012
Skills
- Team Guidance and Management
- Technical Data Provisioning and Analysis
- Progress Tracking
- Materials and Supply Allocation
- Verbal and Written Communication
- Problem Solving
- Schedule Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
More is learned with open ears and a closed mouth.
Stephen Moon
Timeline
Logistics Coordinator
Jones Bros. Contractors
06.2021 - 02.2022
Senior Service Advisor
Wilson County Chevrolet Buick GMC
05.2012 - 05.2021
Associate of Science - Accounting
Volunteer State Community College
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