Stephen Mulcahy
Brooklyn,NY
Summary
Experienced college ambassador with 20 years of expertise in various aspects of the admissions process. Strong dedication to higher education. Skilled in effectively communicating with prospective students and their families, providing valuable guidance on scholarships and financial aid. Proficient in reviewing and assessing admissions applications and portfolios to ensure academic readiness and creative fit. Adept at navigating the admissions funnel and utilizing specialized knowledge to support successful student enrollment.
Overview
20
20
years of professional experience
Work History
Assistant Director/Northeast National Coordinator
Columbia College Chicago
01.2020 - Current
- Develop recruitment plan for Northeast Territory and attend all planned events.
- Build Slate queries to generate data to best inform effectiveness of recruitment plan.
- Meet (virtually an in person) one on one with students and families to discuss all aspects of the admissions process.
- Answer highest level phone calls and emails/slate inbox tickets.
- Read applications and make admissions decisions
- Second read committee decisions for borderline applicants.
National Territory Manager / Indiana Territory
Columbia College Chicago
01.2016 - 01.2020
- Develop recruitment plan for state of Indiana and attend all planned events.
- Build Slate queries to generate data to best inform effectiveness of recruitment plan.
- Meet (virtually and in person) one on one with students and families to discuss all aspects of the admissions process.
- Answer highest level phone calls and emails/slate inbox tickets.
- Read applications and make admissions decisions
- Second read committee decisions for borderline applicants.
Admissions Counselor
Columbia College Chicago
01.2010 - 01.2016
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents in one on one meetings, over the phone, and via email.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Increased interdepartmental relationships within university to improve student success.
- Reviewed admissions applications and evaluated student credentials (both first and second read).
- Traveled locally and nationally when needed for recruitment events.
- Met with denied students to offer alternative options/ a plan for how to gain admission to the college in the future.
Counseling Associate
Columbia College Chicago
01.2007 - 01.2010
- Scheduled all counseling appointments and tours.
- Greeted customers and offered assistance for increased customer satisfaction.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve service.
- Developed strong rapport with customers and created positive impression of the college experience.
Front Desk/Administrative Assistant
Columbia College Chicago
01.2005 - 09.2007
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked well in a team setting, providing support and guidance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Bachelor of Arts - Marketing/Communication
Columbia College Chicago
Skills
- Fluent in multiple Higher Ed CRMs (Slate, Salesforce)
- Professional writing: copy writing, creative writing, poetry
- One on one counseling/ communication
- Retention/Anti-Melt
- Recruitment strategy
- Event planning
- International Admissions
- Transfer Admissions
- Second read Admissions decisions
- Data Analysis
- Operations Management
References
References available upon request
Timeline
Assistant Director/Northeast National Coordinator
Columbia College Chicago
01.2020 - Current
National Territory Manager / Indiana Territory
Columbia College Chicago
01.2016 - 01.2020
Admissions Counselor
Columbia College Chicago
01.2010 - 01.2016
Counseling Associate
Columbia College Chicago
01.2007 - 01.2010
Front Desk/Administrative Assistant
Columbia College Chicago
01.2005 - 09.2007
Bachelor of Arts - Marketing/Communication
Columbia College Chicago
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