Stephen Mulgrew
Jerome,ID
Summary
Results-driven Supervisor proficient in overseeing operations with practiced leadership skills and strong attention to detail. History of meeting demanding objectives by training and motivating employees in performance requirements, standard procedures, and safety behaviors. Proven skills in continuous improvement and policy enforcement.
Overview
13
13
years of professional experience
Work History
Team Lead
Walmart
Jerome, ID
08.2019 - Current
- Tracked receipts, employee hours and inventory movements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Waiter
IHOP
Twin Falls, ID
03.2019 - 08.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waiter
Longhorn Steakhouse
Ogden, UT
10.2018 - 02.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Team Lead
Even Stevens Sandwiches
09.2017 - 10.2018
- Leading the team in delivering quality food and time appropriate service
- Ensuring the quality of food products as well as the cleanliness of the premises
- Delivering information to the team, as well as individuals
- Checking the accountability of finances and paperwork delivered to HQ on a nightly basis.
Service Manager
Romanos Macaroni Grill
10.2016 - 05.2017
- Working together with the management team to ensure proper protocol is being followed
- Directly in charge or creating schedules for the front of house, training, as well as hiring new employees
- Using the training team as a direct extension of my own position to deliver new information and keeping the team positive in all situations
- Ordering, inventory, cash handling, and day to day operations were but a small portion of the title.
Shift Supervisor
Romanos Macaroni Grill
11.2015 - 10.2016
- Working closely with the management team and employees to ensure guest are taken care of in a timely and orderly fashion
- Making sure employees remain on task as well as working towards a cleaner restaurant
- As well as dealing with money handling procedures and end of day operations.
Waiter
Romanos Macaroni Grill
05.2015 - 10.2016
- Delivering exceptional service to customers in a family oriented environment
- Working closely with team members to ensure quality and speed of service
- Following steps of service with intent to have guest return in the future
- Working as a bartender since 05/10.
Waiter
The Old Spaghetti Factory
11.2013 - 05.2015
- Delivering exceptional service to customers in a family oriented environment
- Fast, accurate, and friendly service in a team oriented environment
- Working towards a GCA with high energy and enthusiasm.
Waiter
Farmhouse Restaurant
04.2010 - 11.2013
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Answered questions about menu selections and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Developmental Technician
ProActive Advantage LLC
11.2009 - 01.2011
- Responsible for recording clients day to day activities and progress at the middle school level
- Working with clients with mental and/or physical disabilities
- Offering consistent positive reinforcement to encourage continuous growth.
Education
HSD -
Wendell High School
Wendell, ID2006
Skills
- Production monitoring
- Resource Allocation
- Employee Evaluation
- Performance improvement
- Workplace safety
- Equipment Maintenance
- Quality control
- Complaint resolution
- Safety processes and procedures
Additional Information
- More references available upon request
Timeline
Team Lead
Walmart
08.2019 - Current
Waiter
IHOP
03.2019 - 08.2019
Waiter
Longhorn Steakhouse
10.2018 - 02.2019
Team Lead
Even Stevens Sandwiches
09.2017 - 10.2018
Service Manager
Romanos Macaroni Grill
10.2016 - 05.2017
Shift Supervisor
Romanos Macaroni Grill
11.2015 - 10.2016
Waiter
Romanos Macaroni Grill
05.2015 - 10.2016
Waiter
The Old Spaghetti Factory
11.2013 - 05.2015
Waiter
Farmhouse Restaurant
04.2010 - 11.2013
Developmental Technician
ProActive Advantage LLC
11.2009 - 01.2011
HSD -
Wendell High School