STEPHEN MUNSON

Manage and Train parts department personal.

Manage body shop orders for all makes and models. Identify correct parts needed with The technician and communicate parts availability with the service writers promptly.

Manage wholesale accounts and wholesale personal.

Process and fill orders on Repair link and Collision link.

Scheduling for entire parts department and wholesale staff.

Process daily stock and special order parts.

Maintain and review stock levels and maintain over 90% off shelf fill rate.

Review and adjust Pricing to maintain and increase gross profit.

Process monthly parts returns to Toyota. Review obsolescence monthly and return any idle inventory.

Process warranty returns along with core returns and damage claims quickly and efficiently.

Maintain a positive customer experience by coaching employees on how to better handle objectives.

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• Managed wholesale accounts, fostering strong relationships with clients while addressing their specific parts needs.
• Coordinated inventory management processes to maintain high stock accuracy and timely fulfillment of orders.
• Analyzed pricing structures regularly to optimize gross profit margins and drive sustainable financial growth.
• Oversaw warranty returns and damage claims processing, ensuring compliance with manufacturer guidelines for efficiency.
• Cultivated a positive workplace culture by mentoring employees on best practices for customer engagement strategies.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.

• Established strong relationships with vendors to negotiate favorable terms that reduced overall parts costs significantly.
• Implemented best practices for handling special orders, improving response times and customer experience across all channels.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.

• Identifying the parts and needs for auto body and automotive repair shops, sourcing and providing the correct parts to customers with a sense of urgency. Hire and train new parts department personnel. Team management, setting employee goals and schedules. Maintaining inventory accuracy, processing incoming and outgoing shipping and receiving inventory. Assisting with all incoming parts orders and inquiries in person, online, and via phone. Assisting car sales personnel with vehicle accessories sales. Processing warranty returns as well as solving and identifying the daily challenges for garage accounts and walk-in customers.