Stephen Neal
Operations Manager
Lexington,KY
Summary
Dedicated Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Senior Opeations Administrator
Fedex Ground
Lexington, KY
04.2021 - Current
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
- Answered all telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Coordinated, planned and oversaw operational, strategic and administrative programs and projects.
- Oversaw daily procedures that reduced damaged package volume by 20% and increased delivery service by 3%.
Branch Manager
HireQuest Direct
Jacksonville, FL
07.2020 - 01.2021
- Boosted branch sales by developing and deepening customer loyalty through setting and then exceeding service goals.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Gathered and reviewed customer feedback to improve operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Floating Operations Manager & Executive Assistant
HireQuest Inc.
Charleston, SC
05.2017 - 07.2020
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established KPIs by analyzing sales trends for an employees first 6 months of employment to identify areas for improvement and individual growth.
- Investigated and resolved departmental non-compliance.
- Responded to staffing emergencies across the country by taking over local operations, hiring and training new staff and then becoming the direct report for those branch managers to ensure procedures were followed and the branch succeeded.
- Identified and qualified customer invoicing issues and worked with customers to resolve them and receive payment for services.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Bachelor of Arts - Political Science And Business Administration
Clemson University
Clemson, SC 08.2013 - 05.2017
Skills
Business Development
Client account management
Staff training/development
Recruitment
Planning and Coordination
Accomplishments
- Fedex Ground Station Employee of the Month, May 2021
- HireQuest Inc. Crisis Response Leader of the Year, 2018
Affiliations
- Emerging Leaders of the Bluegrass
- Clemson Young Alumni Association
Timeline
Senior Opeations Administrator
Fedex Ground
04.2021 - Current
Branch Manager
HireQuest Direct
07.2020 - 01.2021
Floating Operations Manager & Executive Assistant
HireQuest Inc.
05.2017 - 07.2020
Bachelor of Arts - Political Science And Business Administration
Clemson University
08.2013 - 05.2017