Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephen Nenoff

Plainfield,IL

Summary

Dedicated and disciplined Navy veteran with a strong background in security, customer service, and government credentialing. Currently holding a U.S. Government Secret security clearance. Seeking a challenging position that leverages my skills, education, and military experience to contribute to an organization's success.

Overview

7
7
years of professional experience

Work History

Credentialing Coordinator

LifeStance Health
07.2021 - 07.2022
  • Managed and maintained the credentialing process for healthcare providers, ensuring compliance with industry standards and regulations
  • Collaborated with various departments to collect and verify documentation, ensuring timely and accurate credentialing
  • Conducted periodic audits to ensure data accuracy and compliance with internal and external requirements
  • Responded and completed thousands of inquiries from providers, staff, and external entities regarding credentialing status, procedures, and requirements in a timely and professional manner
  • Credentialed over 500 providers, including background checks and document verification.
  • Communicated effectively with various parties each day using polished interpersonal and active listening skills.
  • Maintained accurate files, records and credentialing documents in well-maintained databases using MD-Staff.

Customer Service Representative

1Health
06.2020 - 06.2021
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction
  • Maintained a high level of product knowledge to effectively communicate information and assist customers
  • Managed customer accounts, processed orders, and tracked customer interactions in the company's CRM system
  • Successfully assisted over 5,000 customers, resulting in increased customer satisfaction and retention rates
  • Created 20 new standard operating procedures that included PowerPoints and videos that were utilized in training new employees in procedures and compliance.
  • Responded proactively and positively to rapid change.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Master-at-Arms

United States Navy
12.2015 - 12.2019
  • Served as a Master-at-Arms, responsible for ensuring the security and safety of personnel, property, and installations
  • Conducted security patrols, investigations, and inspections to enforce military regulations and policies
  • Trained and mentored junior personnel in security procedures, first aid, and physical fitness, and received commendations for outstanding performance and dedication to duty
  • Safeguarded billions of dollars worth of assets through rigorous security protocols, risk assessments, and proactive measures
  • Trained and mentored 60 new sailors in essential qualifications, ensuring their readiness for critical roles within the security department. Increased base security through comprehensive training programs for all personnel.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Created a training system to include written instructions and study guides that streamlined the process of qualifying new sailors
  • Effectively led a division of 10 sailors that maintained outstanding remarks and mission readiness
  • Maintained critical watch logs, created schedules, and oversaw a team that played a critical role in protecting the Department of Defense Master Clock and the Vice President of the United States.
  • Conducted background checks and screenings on personnel requesting access to sensitive areas or information, reducing potential risks associated with unauthorized access or espionage activities.

Education

Bachelor of Arts - History

University of St. Francis
Joliet, IL
05.2024

Associate of Arts - General Studies

Joliet Junior College
Joliet, IL
12.2021

Skills

  • Leadership
  • Teamwork
  • Fixability
  • Security and Risk Management
  • Attention to detail
  • Adaptability
  • Training and Development
  • Problem solving
  • Communication
  • Crisis Management
  • Resilience
  • Time Management
  • Interpersonal Skills (relationship building and collaboration)
  • Microsoft Office Suite
  • Critical thinking
  • Effective written and verbal communication
  • Background Investigations

Accomplishments

  • SALUTE Veterans National Honor Society - Bravo Tier
  • Phi Alpha Theta - National History Honor Society
  • Naval Support Activity Washington Sailor of the Year - 2017
  • Navy and Marine Corps Achievement Medal
  • Global War on Terrorism Service Medal
  • Navy Good Conduct Medal

Timeline

Credentialing Coordinator

LifeStance Health
07.2021 - 07.2022

Customer Service Representative

1Health
06.2020 - 06.2021

Master-at-Arms

United States Navy
12.2015 - 12.2019

Bachelor of Arts - History

University of St. Francis

Associate of Arts - General Studies

Joliet Junior College

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Stephen Nenoff