Stephen Nganga
Knoxville ,TN
Summary
Dynamic retail professional with proven expertise in customer service and retail operations, honed at Home Depot and Ingles. Excelled in team collaboration and problem-solving, enhancing customer satisfaction and repeat business. Skilled in Microsoft Office and communication, I successfully mentored staff, achieving significant performance improvements.
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Home Depot Associate
Home Depot
10.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with locating and transporting heavy or bulky items to their vehicles for improved shopping experience.
- Resolved customer complaints professionally, demonstrating empathy while finding suitable solutions that align with company policies.
Cashier
Ingles
04.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Mechanical Engineering
University of Tennessee
Knoxville, TN05-2028
Skills
- Customer service
- Team collaboration
- Problem solving
- Communication skills
- Microsoft office
- Retail operations
- Telephone etiquette
- Performance improvement
Timeline
Home Depot Associate
Home Depot
10.2024 - Current
Cashier
Ingles
04.2022 - 07.2024
No Degree - Mechanical Engineering
University of Tennessee
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