Stephen Novotny
North Las Vegas,NV
Summary
Ex Business owner with management experience and exceptional people skills. Versed in customer service and problem solving. Desires a remote work from home with career advancement opportunities. Authorized to work in the US for any employer
.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Measurement Specialist
Home Depot
12.2020 - 07.2022
- Evaluated new tools and technologies, staying ahead of industry trends to maintain a competitive edge in the marketplace.
- Developed custom measurement solutions to address unique client requirements, delivering tailored insights and recommendations.
- Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing within the organization.
- Delivered exceptional customer service by providing timely updates on project progress, addressing concerns, and answering questions promptly and professionally.
- Managed multiple projects simultaneously while maintaining stringent deadlines and delivering high-quality results consistently.
- Identified issues and developed solutions to improve quality control.
- Collaborated with other departments to ensure accuracy of all measurements. Managed approximately 30 incoming calls, emails and faxes per day from customers.
Measurement Technician
Home Depot
02.2017 - 10.2020
- Contributed to continuous improvement initiatives within the organization by identifying and recommending process enhancements or equipment upgrades.
- Increased efficiency by automating repetitive tasks through the implementation of scripts or macros where applicable.
- Assisted engineers in designing custom measurement solutions tailored to specific project requirements.
- Trained junior technicians on proper measurement techniques, improving overall team performance.
- Managed multiple projects simultaneously while meeting deadlines and maintaining high-quality results.
- Participated in safety training programs, resulting in a safer work environment and reduced risk of accidents.
- Ensured compliance with industry standards and regulatory requirements by following strict documentation protocols when recording measurements. Managed approximately 30 incoming calls, emails and faxes per day from customers.
Owner Operator And Field Supervisor Service Provider Measure Tech Windows/doors
Affordable DunnRite Tile and Repair
01.1998 - 01.2017
- Currently a service provider measure tech windows and doors Mostly working for senior citizens the last 19 years in residential maintenance and repairs. Also 1 commercial account ASI Senior and Handicap Living for the last 7 years. Respect and doing the job right the first time is #1 priority. Bidding job costs, measuring square footage needed for materials, obtaining materials, installing materials(sinks, HC bars shower surrounds, bath tubs, shower valves, toilets, feed valves, hose bibs, Receptacles, switches, ceiling fans, breakers, door knobs, swamp coolers, tv mounts, garbage disposals, faucets, light bulbs, doors, tile flooring, painting, caulking, baseboard, framing, and every day maintenance, such as ac air filters, water leaks, air leaks, gas leaks. Also hiring of outside vendors.
Maintenance Technician and Assit.Manager
Buckeye Building Maintenance
09.1993 - 08.1997
- Recorded the type and cost of maintenance and repair work. Completed routine preventative maintenance. Tested electrical appliances to prevent hazards and safety issues. Notified managers of major repairs or additions needed. Completed daily rounds to inspect facilities equipment. Installed door hardware and window blinds.
Building Maintenance
04.1979 - 02.1993
- Set up and took down chairs and tables. Cleaned and maintained Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned and maintained bathrooms and showers and swept and mopped floors. Removed soiled service ware and set tables with clean silverware and glassware. Removed breakfast and lunch garbage after each meal period. Operated food prep equipment properly and safely. Prepared store for health inspections daily. Responsible for daily money and bank drops. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering.
Cashier/Server /Building Maintenance / Assit.Manager
Education
High School Diploma - Math
Grandpa's School
Cleveland, OH01.1978
High School Diploma -
Royal Oak High
Covina, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Friendly, positive attitude
- Dependable and responsible
- Excellent communication
- Computer skills
- Calm under pressure
- Verbal communication
Accomplishments
Retiree looking to supplement monthly income. Great people skills. Previously working for Home depot, scheduling with customers to measure in their home for windows , doors, and later floors. Explaining choices, costs, warranties ,and install dates. Drawing floor details on an Ipad and sending to corporate for finalization. I was awarded Number One measure tech in the U.S. with the fewest measure mistakes and a 5 star customer satisfaction rating 5 being the best. I have 4 Homer awards for best customer service. I turned 65 in August of 2022 and retired. I am looking for a remote work from home job to supplement my income.
Certification
Driver's License Nevada State
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Flexible work hoursCareer advancementWork from home optionQuote
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel
maya angelou
Timeline
Measurement Specialist
Home Depot
12.2020 - 07.2022
Measurement Technician
Home Depot
02.2017 - 10.2020
Owner Operator And Field Supervisor Service Provider Measure Tech Windows/doors
Affordable DunnRite Tile and Repair
01.1998 - 01.2017
Maintenance Technician and Assit.Manager
Buckeye Building Maintenance
09.1993 - 08.1997
Building Maintenance
04.1979 - 02.1993
Cashier/Server /Building Maintenance / Assit.Manager
High School Diploma - Math
Grandpa's School
High School Diploma -
Royal Oak High
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