Stephen Nyamebekyere
Summary
Hardworking and passionate job seeker with Five years of customer service experience seeking a career change to secure entry-level computer help desk position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nutrition Services Assistant
Virginia Hospital Center
07.2022 - Current
- Improved patient satisfaction by providing personalized nutrition advice and meal planning.
- Evaluated emerging trends in nutrition research to inform adaptations in menu offerings.
- Enhanced the nutritional quality of meals served by incorporating fresh, whole ingredients into recipes.
- Prepared therapeutic diets according to specific instructions from dietitians or healthcare providers.
- Educated patients on healthy eating habits through interactive workshops and informational materials.
- Provided exceptional customer service by addressing patient questions, concerns, and requests promptly and professionally.
Help Desk Assistant
Pizza Zone
03.2021 - 05.2022
- Maintained a high level of knowledge on company products, allowing for accurate troubleshooting and issue resolution.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Balanced multiple simultaneous tasks while consistently delivering high-quality results under pressure.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Conducted regular system maintenance, ensuring optimal performance and minimal downtime for clients.
- Monitored network activity using specialized tools, identifying potential issues before they escalated into major problems.
- Managed user accounts, including password resets and access modifications as needed.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Created detailed reports on common trends in help desk requests, assisting management in making informed decisions about future training needs.
Math Teaching Assistant
Elike Primary School
08.2019 - 12.2020
- Utilized technology tools to create dynamic presentations that captivated students'' interest while conveying complex mathematical concepts clearly.
- Adapted teaching approaches based on individual student backgrounds and learning styles, ensuring equitable access to quality education for all learners.
- Implemented interactive learning exercises designed to reinforce math principles and promote critical thinking among students.
- Led small group sessions focused on reinforcing key math skills, leading to improved academic achievement for struggling learners.
- Served as a mentor for new teaching assistants, offering guidance on effective instructional methods and classroom management strategies.
- Promoted collaboration among peers by assigning group projects that encouraged teamwork while reinforcing mathematical concepts covered in class lectures.
- Participated in professional development opportunities to stay current on industry trends and continually enhance instructional techniques.
- Helped teacher prepare instructional material and displays.
Education
Associate of Science - Engineering ( Focus On Computer Engineering)
Northern Virginia Community College
Annandale, VA04.2025
High School Diploma -
Assin Manso Senior High School
Central Region, Ghana06.2019
Skills
- Customer Service
- Incident Management
- Hardware knowledge
- ITIL Knowledge
- Technical Support
- Ticketing system expertise
- Microsoft Windows and Office
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Team Collaboration
- Active Listening
- Customer service expert
- Technical Troubleshooting
- Empathy and patience
- LAN/WAN
- TCP/IP
- Tracking and Documentation
- Help Desk Software
Certification
- Comptia IT fundamental Certification ( present)
- Comptia A+ and N+ ( Currently enrolled in class)
- Licensed with Department of Criminal Justice security service (current)
- Some military Experience
Additional Information
I have one more semester to complete my Associate Degree in Computer Engineering at Nova.
Also Currently enrolled in Nova work force certification program with focus on getting all major IT Certifications in Helpdesk and networking concepts.
Timeline
Nutrition Services Assistant
Virginia Hospital Center
07.2022 - Current
Help Desk Assistant
Pizza Zone
03.2021 - 05.2022
Math Teaching Assistant
Elike Primary School
08.2019 - 12.2020
Associate of Science - Engineering ( Focus On Computer Engineering)
Northern Virginia Community College
High School Diploma -
Assin Manso Senior High School