Summary
Overview
Work History
Education
Skills
Certification
Additional qualifications
References
Timeline
Generic

Stephen O'Brien

Transfer,PA

Summary

Seasoned professional with extensive experience in law enforcement, emergency medical services, and safe, professional driving. Proficient in mechanical troubleshooting and safe driving, ensuring optimal operational efficiency. Demonstrated exceptional communication and crisis management skills, significantly enhancing overall safety and customer service and satisfaction. Practical knowledge in fuel efficiency practices.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Motorcoach Operator

Anderson Coach and Travel
Greenville, PA
03.2022 - Current
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Communicated with dispatchers regarding arrival times, delays, or other issues related to trips.

Senior Police Officer II

UPMC Horizon - Greenville
Greenville, PA
03.2019 - 11.2020
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Operated communication systems between officers stationed throughout the facility.
  • Searched bags manually to identify prohibited items and contraband.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Checked for safety hazards and took corrective action when necessary.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Police Officer

Thiel College
Greenville, PA
01.2017 - 03.2019
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
  • Prepared detailed reports on incidents and arrests made.
  • Interviewed witnesses and victims to determine critical details relevant to each case.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Responded to emergency calls for service and provided assistance as needed.
  • Maintained communications and information security levels and observed appropriate security level requirements.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Inspected doors and windows to ensure they were locked properly each shift.

Advanced EMT / Public Safety Dispatcher

McGonigle Ambulance
Hermitage, PA
05.2001 - 03.2017
  • Administered oxygen therapy, intravenous fluids or medications as prescribed by physician protocols.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Recorded detailed notes about patient condition before arrival at hospital facility for documentation purposes.
  • Remained level-headed and proactive during emergency situations.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
  • Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
  • Documented care provided to patients into reports for submission to supervisor.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Received and dispatched calls for emergency services.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Education

On Job Training For Emergency Dispatching - On Job Training As A Emergency Dispatcher

McGonigle Ambulance
Hermitage, PA
06-2017

High School Diploma -

West Middlesex Area High School
West Middlesex, PA
06-1984

Some College (No Degree) - Introduction To Microsoft Office

Thiel College
Greenville, PA

Skills

  • Fuel efficiency practices
  • Safe driving techniques
  • Class A CDL
  • Trip planning
  • Air brakes
  • Safety practices
  • Mechanical troubleshooting

Certification

  • Class A CDL
  • Advanced EMT certification
  • Crisis Intervention Team (CIT)
  • CPR / AED First Aid Instructor - Emergency Care and Safety Institute (ECSI)

Additional qualifications

  • Previous experience as an emergency dispatcher with an understanding of how chaotic it can get.
  • A basic understanding of the operations and procedures of Anderson.
  • A working knowledge of the buses. Their condition and their capabilities.
  • Knowledge of the drivers and their idiosyncracies.
  • I'm computer literate and have maintained a working knowledge of the basic operations of programs.
  • I'm familiar with phone apps and the programs and technology use by Anderson.
  • I have a working knowledge of Microsoft Office, including Word and Excel.
  • I can pick things up and learn from observing.

References

References available upon request.

Timeline

Motorcoach Operator

Anderson Coach and Travel
03.2022 - Current

Senior Police Officer II

UPMC Horizon - Greenville
03.2019 - 11.2020

Police Officer

Thiel College
01.2017 - 03.2019

Advanced EMT / Public Safety Dispatcher

McGonigle Ambulance
05.2001 - 03.2017

On Job Training For Emergency Dispatching - On Job Training As A Emergency Dispatcher

McGonigle Ambulance

High School Diploma -

West Middlesex Area High School

Some College (No Degree) - Introduction To Microsoft Office

Thiel College

Similar Profiles

CREATE PROFILE
Stephen O'Brien