Summary
Overview
Work History
Education
Skills
Interests
Timeline
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STEPHEN OLIVA

NORWOOD

Summary

Dynamic Branch Manager with proven success at Daikin, enhancing market presence and driving sales growth. Expert in operations management and customer service, I foster team collaboration and mentor staff to improve performance. Achieved significant customer satisfaction improvements through strategic initiatives and strong relationship building. Committed to operational efficiency and employee development.

Overview

25
25
years of professional experience

Work History

Branch Manager

Daikin
11.2007 - Current
  • Led branch operations, ensuring efficient service delivery and customer satisfaction.
  • Developed and implemented strategic plans to enhance market presence and drive sales growth.
  • Mentored and trained staff, fostering a collaborative team environment focused on performance improvement.
  • Analyzed financial performance metrics, identifying areas for cost reduction and operational efficiency gains.
  • Established key performance indicators to monitor branch success and employee productivity.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Counter Salesperson

Ferguson
01.2001 - 11.2007
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues.
  • Maintained accurate inventory records using point-of-sale systems to ensure product availability.
  • Trained new staff on sales techniques and operational procedures to enhance team performance.
  • Implemented efficient sales strategies that improved customer engagement and satisfaction levels.
  • Collaborated with management to streamline processes, enhancing overall store efficiency.
  • Fostered relationships with repeat customers, driving loyalty through personalized service initiatives.
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.

Education

High School Diploma -

Pennwood High School
Lansdowne, PA

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Strong team-builder
  • Employee development
  • Operations management
  • Cash handling

Interests

I have a few interest and they are hanging out with my children We work on their cars and also go to sporting events i also travel to different football stadiums this year alone we went to new orleans , san franansico and new york gaints

Timeline

Branch Manager

Daikin
11.2007 - Current

Counter Salesperson

Ferguson
01.2001 - 11.2007

High School Diploma -

Pennwood High School

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STEPHEN OLIVA