Summary
Overview
Work History
Education
Skills
Timeline
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Stephen O'Shea

East Northport,NY

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Custodian position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

CVS Pharmacy
09.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Restaurant Waiter

Akebono Sushi Fusion
09.2022 - Current
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Trained new servers on restaurant policies and procedures.

Education

High School Diploma -

Harborfields High School
06.2021

Skills

  • Special Order Coordination
  • Cross-selling techniques
  • Engaging with Diverse Customers
  • Honest and Dependable
  • Brand representation
  • Relationship Building
  • Problem-Solving
  • Building Customer Loyalty
  • Team Cooperation
  • Teamwork
  • Fitting room maintenance
  • Stocking and Receiving

Timeline

Retail Sales Associate

CVS Pharmacy
09.2022 - Current

Restaurant Waiter

Akebono Sushi Fusion
09.2022 - Current

High School Diploma -

Harborfields High School

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Stephen O'Shea