Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Palmer

Eagan,MN

Summary

Proactive Branch Manager with extensive experience in branch operations management and customer service. Successfully improved customer satisfaction and streamlined daily operations through effective sales strategies and team collaboration. Strong skills in financial management, employee development, and compliance, contributing to a productive and efficient branch environment.

Overview

15
15
years of professional experience

Work History

Branch Manager

Terminix
11.2014 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Merchandiser

Pepsi
09.2013 - 11.2014
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Merchandiser

Coke Cola
01.2013 - 09.2013
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Organized store merchandise racks by size, style, and color.
  • Collaborated with store managers to determine best placement for merchandise displays.

CNC Machine Operator

Excel Foundry & Machine
05.2010 - 01.2012
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.

Education

No Degree - Electrical Engineering

ICC
East Peoria, IL

High School Diploma -

Midwest Central
Manito, IL
05-2009

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Coaching and Mentoring
  • Strong team-builder
  • Relationship Building
  • Team Player
  • Staff Development

Timeline

Branch Manager

Terminix
11.2014 - Current

Merchandiser

Pepsi
09.2013 - 11.2014

Merchandiser

Coke Cola
01.2013 - 09.2013

CNC Machine Operator

Excel Foundry & Machine
05.2010 - 01.2012

No Degree - Electrical Engineering

ICC

High School Diploma -

Midwest Central

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Stephen Palmer