Stephen Payton
Houston,TX
Summary
Dynamic IT Asset Management Engineer with a proven track record at Alliantgroup, excelling in IT asset lifecycle management, system administration, and compliance. Expert in device deployment using MDT and Intune, while delivering exceptional executive support. Adept at collaborating with teams to enhance workflows and enforce cybersecurity best practices, ensuring optimal system performance. Skilled in managing Active Directory and Windows Server environments, with a strong foundation in network troubleshooting, security practices, and Azure cloud fundamentals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Asset Management Engineer
Alliantgroup
Houston, TX
11.2023 - Current
- Managed end-to-end IT asset lifecycle, ensuring compliance, optimized usage, and secure disposal.
- Deployed and configured systems using Microsoft Deployment Toolkit (MDT) and Intune.
- Configured and supported Azure AD & Intune for device enrollment, endpoint security, and compliance.
- Collaborated with vendors for device repairs, replacements, and contract fulfillment.
- Implemented and enforced software compliance and cybersecurity best practices.
- Assisted in developing IT asset policies and improving workflows.
Desktop Support Engineer
Alliantgroup
Houston, TX
11.2022 - Current
- Provided Tier 2 support for hardware, software, and network issues (remote & on-site).
- Administered Active Directory accounts, group policies, and permissions to support 500+ enterprise users.
- Installed and maintained security updates, patches, and applications.
- Troubleshooting VPN, LAN, and Wi-Fi connectivity issues.
- Partnered with network, server, and security teams on escalated incidents.
- Maintained IT documentation and user guides.
IT Helpdesk (Contract)
Mattress Firm
Houston, TX
04.2022 - 09.2022
- Supported POS systems, network infrastructure, and enterprise software.
- Managed user provisioning and access control across enterprise applications and systems.
- Resolved hardware/software incidents and escalated advanced issues.
- Remotely configured printers and diagnosed network outages.
Education
Information Technology Security Administration -
MyComputerCareer
Houston, TX04.2022
BBA - Cybersecurity
University of Texas At San Antonio
San Antonio, TX12.2020
Skills
- Executive & VIP White-Glove Support (discreet, high-touch service)
- Windows Server and Active Directory (GPO, MFA, SSO, account management)
- Device deployment and imaging (MDT, Intune, SCCM)
- System and network troubleshooting (VPN, LAN, Wi-Fi)
- IT asset lifecycle management and compliance
- Security best practices and vulnerability mitigation
- Remote and on-site support (ServiceNow, HaloITSM)
- Onboarding, offboarding, and access control
- ITIL processes: incident, problem, and change management
- Team collaboration
Certification
- CompTIA Security+
- MTA: Server Fundamentals & Security
- Linux Essentials
- In Progress: Microsoft AZ-900 (Azure Fundamentals), AWS CLF-C02 (Cloud Practitioner), AWS AIF-C01 (AI Practitioner)
Projects
Enterprise Windows 11 Migration | Alliantgroup | 2024 - 2025
- Led the seamless migration of 500+ user workstations from Windows 10 to Windows 11 with zero data loss.
- Implemented dual backup strategy (cloud and on-prem) to protect critical data.
- Deployed temporary workstations to ensure uninterrupted operations during upgrades.
- Coordinated with application owners to ensure software compatibility and performed post-migration support and troubleshooting.
- Delivered post-upgrade application support, resolving compatibility and performance issues.
Timeline
IT Asset Management Engineer
Alliantgroup
11.2023 - Current
Desktop Support Engineer
Alliantgroup
11.2022 - Current
IT Helpdesk (Contract)
Mattress Firm
04.2022 - 09.2022
Information Technology Security Administration -
MyComputerCareer
BBA - Cybersecurity
University of Texas At San Antonio
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