Ron’nika Christian
Henderson,NV
Summary
Experienced professional with a strong background in luxury travel, hospitality, and administrative roles. Offers personalized support and anticipatory service to VIP clients. Skilled in cultivating brand loyalty and demonstrating exceptional discretion, communication, and composure under pressure. Consistently surpasses expectations in high-touch service settings, known for delivering white-glove service and building lasting client relationships.
Overview
12
12
years of professional experience
Work History
Travel Counselor - Platinum Services
American Express
10.2022 - 07.2024
- Delivered white-glove travel services for high-net-worth clients, including bespoke itineraries, luxury accommodations, and private transportation.
- Provided anticipatory service with discretion, ensuring seamless experiences for VIP clientele.
- Leveraged preferred partner relationships to secure exclusive upgrades and tailored concierge arrangements.
- Maintained brand loyalty by delivering personalized attention and prompt resolution to high-touch service issues.
COVID Resource Case Manager – Employee Care
Amazon
01.2022 - 04.2022
- Managed sensitive health-related cases with confidentiality and empathy, supporting employee wellbeing in a corporate environment.
- Communicated complex benefits clearly, offering premium-level support to internal clients.
- Collaborated across departments to ensure consistent service, contributing to a trust-centered client experience.
Customer Experience Representative
Fanatics
01.2021 - 01.2022
- Served as a brand ambassador, delivering high-end customer care and cultivating customer loyalty.
- Provided personalized service recovery, efficiently resolving order, return, and product concerns.
- Maintained a polished tone in all communications, upholding brand standards across channels.
Outbound Call Specialist – Customer Engagement
Miracle Mate
04.2019 - 03.2020
- Represented the brand with professionalism during outreach to prospective clients, highlighting value-added services and appointment offerings.
- Demonstrated refined communication skills, adapting tone to a variety of customer profiles and needs.
Night Manager – Guest Experience
Hilton Home2 Suites
07.2018 - 07.2019
- Oversaw guest experience for elite travelers, ensuring each interaction reflected hospitality excellence and brand consistency.
- Resolved service issues discreetly and professionally, providing elevated service recovery that fostered return business.
- Handled VIP arrivals, requests, and special preferences with meticulous attention to detail.
Caregiver & Front Desk Liaison
IHSS
10.2015 - 06.2018
- Delivered personalized care with discretion and empathy, supporting daily needs of clients in a dignified manner.
- Acted as a liaison between clients and support networks, maintaining professionalism and poise in all communications.
Administrative Assistant & Security Liaison
Whelan Security at Xilinx
05.2014 - 10.2015
- Provided executive-level administrative support with a focus on confidentiality and organization.
- Greeted and directed high-profile visitors with courtesy and discretion, aligning with corporate hospitality standards.
- Managed sensitive access and communications in a fast-paced, professional setting.
Security & Data Entry Support
Coca-Cola Warehouse / Pacwest Security
08.2012 - 05.2014
- Maintained operational excellence and security oversight in a high-volume distribution center.
- Provided support services with an emphasis on accuracy, reliability, and professionalism.
Education
High School Diploma -
Irvington High School
Fremont, CA06.2012
Skills
- White-glove customer service & client retention
- Luxury travel & concierge coordination
- High-touch service recovery & problem-solving
- VIP communication & relationship management
- Confidentiality & emotional intelligence
- Microsoft Office Suite, CRM systems, GDS booking tools
Timeline
Travel Counselor - Platinum Services
American Express
10.2022 - 07.2024
COVID Resource Case Manager – Employee Care
Amazon
01.2022 - 04.2022
Customer Experience Representative
Fanatics
01.2021 - 01.2022
Outbound Call Specialist – Customer Engagement
Miracle Mate
04.2019 - 03.2020
Night Manager – Guest Experience
Hilton Home2 Suites
07.2018 - 07.2019
Caregiver & Front Desk Liaison
IHSS
10.2015 - 06.2018
Administrative Assistant & Security Liaison
Whelan Security at Xilinx
05.2014 - 10.2015
Security & Data Entry Support
Coca-Cola Warehouse / Pacwest Security
08.2012 - 05.2014
High School Diploma -
Irvington High School
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