Tarren Donatto

Managed a high volume of calls per shift, providing friendly and knowledgeable customer assistance. Enhanced customer satisfaction through creative issue resolution, efficient identification of needs, and strong telephone etiquette. Coordinated travel arrangements, ensuring operational efficiencies in airfare, hotels, and rental cars. Collected payments, resolved complaints, and stayed updated on industry trends. Established a loyal clientele through participation in events and continuous feedback analysis. Provided support in pre-trip preparations, including assisting with visa applications. Addressed inquiries, resolved issues, and managed complaints related to various travel arrangements. Utilized consultative strategies to close new package sales and ensured financial accuracy. Responded promptly to client questions, issues, and complaints, offering effective solutions. Stayed current on travel industry policies and restrictions, incorporating knowledge into client interactions. Employed open-ended questioning to understand client needs and determine optimal travel offerings. Utilized systems to book transportation and hotel reservations, developing customized travel plans and contributing to business development.

As a Work-at-Home Tenured Reservations Agent at American Airlines, I effectively managed a high volume of calls, providing friendly and knowledgeable customer assistance. My role included enhancing customer satisfaction through creative issue resolution, efficiently coordinating travel arrangements, and ensuring operational efficiencies in airfare, hotels, and rental cars. I successfully collected payments, resolved complaints, and stayed updated on industry trends, all while working remotely. With a focus on business development, I established a loyal clientele through participation in events and continuous feedback analysis. Additionally, as a work-at-home employee, I maintained commitment to financial accuracy, prompt response to client needs, and staying current on industry policies, contributing to a successful tenure as a Tenured Reservations Agent.