Stephen Pieper
Summary
Highly motivated and detail-oriented Cybersecurity student with a strong foundation in computer science and a passion for securing digital systems and networks. Equipped with theoretical knowledge of various cybersecurity principles, including threat intelligence, vulnerability management, and ethical hacking. Skilled in conducting risk assessments, implementing security measures, and analyzing data breaches. Demonstrated proficiency in programming languages such as Python and Bash and experience with network protocols and operating systems. Committed to staying abreast of the latest industry trends and continuously improving skills through ongoing professional development. Seeking an opportunity to apply theoretical knowledge in a practical setting and contribute to the protection of valuable assets in the digital realm.
Overview
5
5
years of professional experience
Work History
IT Service Desk Analyst
Stifel Nicolaus
03.2024 - Current
- Responded to customer inquiries and provided technical assistance over phone.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Lead Deliveries/Customer service
The Home Depot
08.2020 - Current
- Maintained exceptional customer service standards by effectively resolving customer issues and inquiries in a professional and timely manner
- Monitored and documented delivery performance metrics and organized them for each delivery category.
- Supervised a team responsible for loading, Picking, and unloading shipments.
Boeing Technical Apprenticeship Program (BTAP)
Boeing
11.2023 - 02.2024
- Completed a comprehensive training program through the Boeing Technical Apprenticeship Program (BTAP) focused on developing fundamental and technical skills in the cybersecurity industry.
- I was tested in the 95% for fundamental skills and 85% for technical skills out of the other apprentices.
Software Development Intern
GAOtek
05.2023 - 07.2023
- Assisted in designing and developing new software applications, contributing to creating user-friendly interfaces and seamless functionality for contracted companies.
- Conducted software testing and quality assurance activities to ensure the functionality and performance of developed applications
Education
Security+ , A+ -
Comptia
09-2024
Certification - Cybersecurity/It Operations
Washington University
St. Louis, Missouri07.2023
Skills
- Networking software's(Wireshark and more)
- Command Line( Linux, Windows, and MacOS)
- Bash/Python Scripting
- Customer Service
- Cloud Security (Azure)
- Risk Management
- SOC Software (SIEM)
- Active Directory
- Incident management
Timeline
IT Service Desk Analyst
Stifel Nicolaus
03.2024 - Current
Boeing Technical Apprenticeship Program (BTAP)
Boeing
11.2023 - 02.2024
Software Development Intern
GAOtek
05.2023 - 07.2023
Lead Deliveries/Customer service
The Home Depot
08.2020 - Current
Security+ , A+ -
Comptia
Certification - Cybersecurity/It Operations
Washington University
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