Stephen Pieper
St. Louis
Summary
IT Service Desk professional working toward a career in cybersecurity, with hands-on experience supporting users, troubleshooting systems, and maintaining reliable IT operations. Strong understanding of core cybersecurity concepts such as threat detection, vulnerability management, and incident response, along with practical knowledge of networking, operating systems, and security best practices. Comfortable scripting with Python and Bash and eager to continue building technical skills. Known for being dependable, detail-oriented, and easy to work with. Currently seeking an entry-level cybersecurity role where I can grow professionally while helping protect systems and data.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst 2 Special Assignments
Stifel Nicolaus
01.2025 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software on End users machines
- Setup printers on the network
- Updated documentation of software, polices and new process in the environment
- Tested new software and hardware prior to deployment.
- DHCP admin
- Managed Zoom administration, overseeing user accounts and settings for optimal functionality.
- Configured and set up user desk phones utilizing Webex Control Hub.
- Led training sessions for new staff on best practices in troubleshooting and customer service.
IT Service Desk Analyst
Stifel Nicolaus
St Louis, MO
03.2024 - 01.2025
- Responded to customer inquiries and provided technical assistance over phone and email
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Lead Deliveries/Customer service
The Home Depot
08.2020 - 03.2024
- Maintained exceptional customer service standards by effectively resolving customer issues and inquiries in a professional and timely manner
- Monitored and documented delivery performance metrics and organized them for each delivery category.
- Supervised a team responsible for loading, Picking, and unloading shipments.
Boeing Technical Apprenticeship Program (BTAP)
Boeing
11.2023 - 02.2024
- Completed a comprehensive training program through the Boeing Technical Apprenticeship Program (BTAP) focused on developing fundamental and technical skills in the cybersecurity industry.
- I was tested in the 95% for fundamental skills and 85% for technical skills out of the other apprentices.
Software Development Intern
GAOtek
05.2023 - 07.2023
- Assisted in designing and developing new software applications, contributing to creating user-friendly interfaces and seamless functionality for contracted companies.
- Conducted software testing and quality assurance activities to ensure the functionality and performance of developed applications
Education
Certification - Cybersecurity/It Operations
Washington University
St. Louis, Missouri07.2023
Skills
- Incident response fundamentals
- Threat identification & basic log analysis
- Vulnerability awareness
- Security best practices (least privilege, MFA, patching)
- User account management (Active Directory / password resets)
- Malware awareness & remediation basics
- Network fundamentals (TCP/IP, DNS, DHCP)
- Operating Systems: Windows, basic Linux
- Python scripting (basic automation)
- Bash scripting (fundamentals)
- Splunk
- Wireshark
Accomplishments
- Employee of the Month in September
- One of the Winning Teams in the AI Innovation Sprints
Certification
- Security +
- A+
- CySa + - In Progress (Expected March 2026)
Timeline
IT Service Desk Analyst 2 Special Assignments
Stifel Nicolaus
01.2025 - Current
IT Service Desk Analyst
Stifel Nicolaus
03.2024 - 01.2025
Boeing Technical Apprenticeship Program (BTAP)
Boeing
11.2023 - 02.2024
Software Development Intern
GAOtek
05.2023 - 07.2023
Lead Deliveries/Customer service
The Home Depot
08.2020 - 03.2024
Certification - Cybersecurity/It Operations
Washington University