Jose Daniel Urrutia
Reno,NV
Summary
Analytical and detail-oriented professional with a B.S. in Computer Science and over 11 years of experience in operations and customer support, seeking to transition into an entry-level cybersecurity role. CompTIA Security+ certified and eager to apply technical knowledge and a strong work ethic to protect and strengthen organizational security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Garlock Flexibles
05.2019 - Current
- Serve as key liaison between internal teams and clients, resolving complex issues efficiently
- Lead onboarding and training for new hires, including transition planning
- Maintained finished‑goods inventory below the 90‑day aging threshold for 250+ orders each month
- Collaborate cross-functionally with production and logistics teams to maintain order accuracy and reduce errors
- Utilize critical thinking and attention to detail - skills transferable to incident detection and analysis
Mounting Department Lead
Garlock Flexibles
04.2014 - 05.2019
- Supervised department operations, ensuring alignment with quality standards
- Implemented improvements in workflow, reducing production delays
- Cut setup time 10% by streamlining plate‑mount workflow
- Trained junior employees, fostering a knowledge-sharing culture
- Known for reliability, leadership, and process-oriented mindset
Education
Bachelor of Science - Computer Science
University of Nevada
Reno, NV12.2024
Skills
- Analytical Thinking
- Strong communication & cross-department collaboration
- Self-Motivated
- Tools – self‑study labs: Wireshark, Splunk (familiarity level)
- Incident Response Fundamentals
- Network Security (Firewalls, VPN, Proxy)
- HTTPS & TLS encryption (PKI fundamentals, HSTS, certificate validation)
- Access Control (MAC, DAC, RBAC)
Certification
CompTIA Security+ (Active)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Garlock Flexibles
05.2019 - Current
Mounting Department Lead
Garlock Flexibles
04.2014 - 05.2019
Bachelor of Science - Computer Science
University of Nevada
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