Rhonda Sorensen
Galveston,TX
Summary
Enthusiastic newly licensed cosmetologist with strong clinical and practical background in service industry. Knowledgeable in professional imaging, hair design, skincare and products. Detail-oriented and punctual with strong desire to learn and improve skills. Experienced in handling high-volume clients needs, quickly assessing each client and offering on-trend recommendations. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Port Arthur, TX
01.2013 - 05.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Walmart
Port Arthur, TX
11.2008 - 11.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Server Supervisor
American Grille
Crystal Beach, TX
03.2006 - 09.2008
- Trained new servers on proper food handling techniques.
- Monitored dining room activities to ensure customer satisfaction.
- Provided guidance and direction to employees throughout their shift.
- Assisted in resolving customer complaints promptly and professionally.
- Ensured compliance with all health and safety regulations.
- Managed cash register transactions accurately and efficiently.
Education
Associate of Applied Science - Cosmetology
Galveston College
Galveston, TX08-2024
Skills
- Analytical Thinking
- Public Speaking
- Organizational Skills
- Team building
- Critical Thinking
- Research
- Time Management
- Microsoft Word
- Basic Math
- PPE use
- Recordkeeping
- Attention to Detail
- Analytical and Critical Thinking
Accomplishments
- Member of the Nation Honors Society. (Galveston College)
- Made the Dean's list in college. (Galveston College)
- Made the Presidents list in college. (Galveston College)
- Graduated college with a 3.4 GPA
Certification
- GED
- Associates in applied science
- Cosmetology Certificate
- Cosmetology License
Affiliations
- I am a wife of 17 years.
- I am a mother of five amazing children.
- I am family oriented.
- I am committed to giving my all in every task I undertake.
- I believe in the power of teamwork.
- I tend to lift spirits.
- I have phenomenal worth ethic.
- I have magnificent customer service skills.
Take a chance on me
I have been a stay at home mom for several years by choice. I am so fortunate that I was able to have that opportunity. Now that all my children are older and school age I was able to go back to school and chase my own dreams. It has not been easy but when I set my mind to it I will concur. I love doing hair, makeup, nails, and facials, so I knew cosmetology would be my calling. I have have salon experience from doing my apprenticeships along with taking clients in my schools salon. I also have many years of customer service and retail experience. Please consider me, I will do you proud and will bring everything I have to the table plus more.
References
References available upon request.
Timeline
Customer Service Representative
Walmart
01.2013 - 05.2014
Customer Service Representative
Walmart
11.2008 - 11.2012
Server Supervisor
American Grille
03.2006 - 09.2008
Associate of Applied Science - Cosmetology
Galveston College
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