Stephen Quast
Dillon,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales in retail. Proven ability to balance drawers accurately and process returns efficiently. Recognized for clear communication and product knowledge, consistently enhancing customer satisfaction and loyalty. Committed to delivering exceptional service while achieving sales targets. Restaurant knowledge including kitchen and on the floor as a server
Overview
20
20
years of professional experience
Work History
Cashier/Cook
Ginger Palace
12.2025 - Current
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Maintenance Technician
Hillstar Management
03.2025 - 11.2025
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Certified in CPR and First Aid and Pool and Hot Tub Maintenance
- Operated varied hand and power tools to complete repairs.
- Inspected and maintained equipment to keep items in top working condition.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Executed tasks within time and budget constraints.
- Performed preventive maintenance and repairs on various types of equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Sales Associate
Calvin Klein
09.2015 - 07.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Lowes Home Improvment
08.2024 - 11.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used in-store system to locate inventory and place special orders for customers.
Maintenance/Security
Outlets at Silverthorne
11.2022 - 05.2024
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Sales Associate
Murdochs Ranch and Supply
11.2021 - 11.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Keyholder
Ann Taylor
05.2017 - 11.2022
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Mentored new sales associates to contribute to store's positive culture.
- Promoted business' development by building and maintaining relationships with new clients.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
J Crew
09.2020 - 03.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Grounds Crew Member
Town of Dillon
06.2018 - 11.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Grounds Crew Member
Town of Silverthorne
05.2017 - 10.2021
- Coordinated with other landscaping professionals to improve outdoor areas.
- Prepared soil for planting and sowing.
- Collaborated with gardeners to plan and design outdoor spaces.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Cut trees and shrubs to shape and maintain landscape.
- Assisted with irrigation system maintenance and repair.
- Developed and maintained efficient irrigation system for outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
- Utilized lawn striping methods for healthy grass growing and appearance.
Overnight Stocker
Safeway
01.2020 - 03.2020
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Sales Associate
Ralph Lauren
01.2016 - 11.2019
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Keyholder
Crocs
05.2014 - 11.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Prep Cook
Chippewa Hotel/Pink Pony
05.2013 - 10.2013
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
Prep/Pantry/Dessert Cook
Yankee Rebel Tavern
05.2006 - 10.2008
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
Education
Bachelor of Arts - Communications
Central Michigan University
Mount Pleasant, Michigan, MI05.2005
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Clear communication
- Credit card processing
- Customer service
- Liquor law compliance
- Basic math
- ID verification
- Product knowledge
- Data entry
- Multitasking and organization
Timeline
Cashier/Cook
Ginger Palace
12.2025 - Current
Maintenance Technician
Hillstar Management
03.2025 - 11.2025
Sales Associate
Lowes Home Improvment
08.2024 - 11.2024
Maintenance/Security
Outlets at Silverthorne
11.2022 - 05.2024
Sales Associate
Murdochs Ranch and Supply
11.2021 - 11.2022
Sales Associate
J Crew
09.2020 - 03.2022
Overnight Stocker
Safeway
01.2020 - 03.2020
Grounds Crew Member
Town of Dillon
06.2018 - 11.2021
Keyholder
Ann Taylor
05.2017 - 11.2022
Grounds Crew Member
Town of Silverthorne
05.2017 - 10.2021
Sales Associate
Ralph Lauren
01.2016 - 11.2019
Sales Associate
Calvin Klein
09.2015 - 07.2025
Keyholder
Crocs
05.2014 - 11.2019
Prep Cook
Chippewa Hotel/Pink Pony
05.2013 - 10.2013
Prep/Pantry/Dessert Cook
Yankee Rebel Tavern
05.2006 - 10.2008
Bachelor of Arts - Communications
Central Michigan University