Stephen Quesenberry
Beckley,WV
Summary
Driven professional with a proven track record at Schwan's Home Service, excelling in customer retention and route management. Demonstrated ability to boost revenues through strategic upselling and territory optimization. Skilled in team support and customer service, ensuring high satisfaction and operational excellence. Achieved significant improvements in team performance and customer issue resolution.
Overview
13
13
years of professional experience
Work History
Route Sales Representative
Schwan's Home Service
02.2017 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships and built rapport with new and existing customers by using good communication and follow-through skills.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Boosted revenues by upselling products to round out meals and also upsold new and featured products.
- Maximized sales through effective territory management and strategic route planning.
- Immediately addressed problems with customers to promote quick resolutions and achieve great customer service.
- Utilized route optimization software to maximize efficiency.
Shift Manager
McDonald's
08.2011 - 05.2017
- Handled customer issues effectively, demonstrating successful problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and worked with new employees to maximize team performance.
- Improved overall team performance by delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Shady Spring High School
Shady Spring, WV05.2013
Skills
- Customer Retention
- Sales Goals
- Team Support
- Door-to-door sales
- Route Management
- Product Promotion
- Safe Vehicle Operation
- Issue Resolution
- Customer Service
Timeline
Route Sales Representative
Schwan's Home Service
02.2017 - Current
Shift Manager
McDonald's
08.2011 - 05.2017
High School Diploma -
Shady Spring High School
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