Stephen Raiford
Virginia Beach,VA
Summary
Dynamic and dedicated professional with a strong background in customer service from Bonefish Grill. Proven ability to excel under pressure while maintaining attention to detail and fostering teamwork. Skilled in problem-solving and committed to continuous learning, ensuring exceptional experiences for clients and colleagues alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant
Bonefish Grill
11.2023 - 08.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Lifeguard
Ocean Breeze Waterpark
05.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Tennis Camp Counselor
Little Neck Swim And Racquet Clb
05.2021 - 08.2022
- Evaluated camper progress regularly using structured feedback sessions, enabling targeted improvements in technique or strategy when necessary.
- Maintained accurate records of camper progress, communicating effectively with parents regarding performance and areas for improvement.
- Implemented effective time management strategies, optimizing daily schedules to maximize camper engagement and satisfaction.
- Led group discussions to foster teamwork and camaraderie among campers.
Education
BBA - Marketing
James Madison University
Harrisonburg, VA05-2028
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Problem solving
- Ability to work under pressure
- Customer service
Accomplishments
- Supervised team of 35 students throughout the course of a marching band season as drum major
- Selected as mentor/trainer for new hires.
- Achieved multiple water rescues by completing proper guard rescue and injury prevention training with accuracy and efficiency.
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Playing the flute in solo and ensemble settings
- Sketching and Drawing
- Reading
- Creative Writing
- Gym Workouts
- Playing Sports
- Running
Timeline
Server Assistant
Bonefish Grill
11.2023 - 08.2025
Lifeguard
Ocean Breeze Waterpark
05.2023 - 08.2023
Tennis Camp Counselor
Little Neck Swim And Racquet Clb
05.2021 - 08.2022
BBA - Marketing
James Madison University
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