Stephen Ramsland
Bradenton
Summary
Results driven with a wide range of experienced in multiple areas over many years in various positions. Strong interpersonal, planning, collaboration and problem solving skills. Outstanding work ethic, dependable and in excellent physical condition.
Overview
34
34
years of professional experience
Work History
Dock Master
TideTables Restaurant & Marina
Cortex Village
02.2020 - Current
- Supervised daily operations of docking procedures and vessel management.
- Coordinated arrival and departure schedules to optimize marina space utilization.
- Developed maintenance schedules for dock equipment to ensure operational efficiency.
- Monitored weather conditions and advised boaters on safe navigation practices.
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
Bridge Tender
ISS Facility Services / Velocity
Bradenton, FL
05.2012 - 02.2020
- Operated and monitored bridge mechanisms to ensure safe vessel passage.
- Conducted routine inspections of bridge equipment for optimal performance.
- Responded promptly to emergency situations, coordinating with local authorities.
- Documented operational logs and maintenance records for compliance audits.
- Trained new personnel on bridge operations and safety protocols.
- Prevented unnecessary delays in marine traffic by keeping detailed logs of scheduled openings, closures, and general activity around the bridge area.
- Maintained safe passage for marine traffic by coordinating with vessel operators to open and close the bridge as needed.
- Ensured rapid resolution of any technical issues by maintaining open lines of communication with key support personnel, such as maintenance crews and engineering staff.
- Assisted in training new bridge tenders, sharing knowledge of operational procedures and safety guidelines.
Supervisor
Otten Brothers Nursery
Long Lake, MN
03.2009 - 01.2012
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Mentored staff, providing training on horticultural best practices and customer service techniques.
- Implemented process improvements to enhance efficiency in plant care and product delivery.
- Coordinated inventory management, tracking stock levels and optimizing ordering processes.
- Led team meetings to discuss performance metrics and strategies for improvement.
- Resolved customer inquiries, enhancing satisfaction through effective problem-solving techniques.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Vice President OEM Services
Arrow Electronics
Denver, CO
06.1999 - 04.2007
- Led strategic initiatives to enhance operational efficiency across multiple divisions.
- Developed and implemented comprehensive business plans aligned with organizational goals.
- Oversaw cross-functional teams, fostering collaboration to drive project success.
- Analyzed market trends and competitive landscape to inform product development strategies.
- Cultivated relationships with key stakeholders, ensuring alignment on strategic objectives.
- Spearheaded process improvement initiatives, resulting in enhanced productivity and cost savings.
- Mentored junior leadership, promoting professional growth and succession planning within the organization.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Senior Vice President Client Services
Vanstar Computer
Indianapolis, IN
03.1992 - 03.1999
- Directed strategic initiatives to enhance operational efficiency across multiple departments.
- Implemented innovative technology solutions, improving productivity and streamlining workflows.
- Oversaw budget management, ensuring resource allocation met organizational goals while minimizing costs.
- Led cross-functional teams in developing long-term business strategies aligned with corporate objectives.
- Cultivated relationships with key stakeholders to drive collaborative project success and partnership opportunities.
- Mentored senior leadership team, fostering professional development and enhancing decision-making capabilities.
- Spearheaded change management initiatives, guiding organization through transitions effectively while maintaining morale.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach.
Education
No Degree - General Studies
Trinity College
Deerfield, ILHigh School Diploma -
Roosevelt High School
Des Moines, IA06-1968
Skills
- Communication and coordination
- Staff training and development
- Environmental compliance awareness
- Budgeting and financial management
- Inventory management
- Interpersonal relationship building
- Record keeping proficiency
- Project management experience
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Dock Master
TideTables Restaurant & Marina
02.2020 - Current
Bridge Tender
ISS Facility Services / Velocity
05.2012 - 02.2020
Supervisor
Otten Brothers Nursery
03.2009 - 01.2012
Vice President OEM Services
Arrow Electronics
06.1999 - 04.2007
Senior Vice President Client Services
Vanstar Computer
03.1992 - 03.1999
No Degree - General Studies
Trinity College
High School Diploma -
Roosevelt High School