Stephen R. Fluke
Perryville,Md.
Summary
Horticulture Manager with extensive experience specializing in ecological management and team development. Proven expertise in budget management and client relationship strategies, resulting in enhanced campus aesthetics and operational efficiency. Skilled in building strong relationships and improving customer satisfaction through innovative solutions.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Horticulture Manager
The Maryland Zoo in Baltimore
05.2014 - 11.2025
- Staff supervision
- Training
- Performance tracking
- Team building.
- Budgeting
- Cost control, pricing and financial analysis.
- Planning and organizing daily/weekly/monthly activity.
- Inventory control and materials procurement.
- Ensuring H&S compliance.
- Creating designs and plans to enhance campus aesthetics.
Account Manager
The Brickman Group
07.1998 - 01.2013
- Develop strong, lasting relationships; act as the primary point of contact; ensure satisfaction and loyalty.
- Identify upsell/cross-sell opportunities; develop sales strategies; meet/exceed targets.
- Create and execute plans to expand accounts and increase product adoption.
- Work with sales, product, and support teams for seamless delivery and enhanced customer experience.
- Address client concerns, manage escalations, and resolve issues effectively.
- Prepare progress reports, analyze account data, and use metrics to improve performance.
- Manage contracts, negotiate terms, and ensure renewals.
- Ensure clients understand product/service value and new offerings.
Education
Associates Degree - General Education/Landscape Management
Community College of Baltimore County
MarylandSkills
- Plant identification and taxonomy
- Ecological management
- Soil and irrigation systems
- Greenhouse operations
- Planting and harvesting cycles
- Pest control strategies
- Landscape design and planning
- Grounds maintenance
- Staff training and supervision
- Performance monitoring
- Team development
- Budget management and cost control
- Financial analysis and pricing strategies
- Inventory management and ordering
- Health and safety compliance
- Product promotion and customer service
- Sales strategy development
- Decision-making and adaptability
- Interpersonal communication skills
- Client relationship management
- Complex information conveyance
- Attention to detail and time management
- Creativity and innovation
Skills
Plant identification, taxonomy, ecology, propagation (seeds, cuttings), Soil management, irrigation systems, greenhouse management, planting/harvesting cycles, Identification, control, management strategies, Creating aesthetically pleasing and functional planting plans, Pruning, mowing, grounds upkeep, Staff supervision, training, performance tracking, team building, Budgeting, cost control, pricing, financial analysis, Planning, organizing, inventory control, ordering materials, ensuring H&S compliance, Promoting products, customer service, developing sales plans, Decision-making, adapting to challenges (weather, pests), Interpersonal skills, client relations, conveying complex info, Attention to Detail, Time Management, Creativity
Accomplishments
2x Employee of the Month MdZoo
Certification
Maryland Pesticides Application License (Expired)
Timeline
Horticulture Manager
The Maryland Zoo in Baltimore
05.2014 - 11.2025
Account Manager
The Brickman Group
07.1998 - 01.2013
Associates Degree - General Education/Landscape Management
Community College of Baltimore County