Stephen R. Hodler II
Spencerville,OH
Summary
Dynamic assistant manager with a strong focus on enhancing customer satisfaction and operational efficiency. Proven track record in staff supervision, process improvement, and strategic planning. Consistently trained teams to deliver exceptional service while managing inventory and resolving conflicts effectively.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Lima Pennzoil
Lima , OH
04.2026 - 09.2026
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised staff scheduling to ensure adequate coverage and productivity.
- Assisted in managing daily operations and workflow at Lima Pennzoil location.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Trained new employees on company procedures and safety protocols.
- Coordinated inventory management and restocking of oil products and supplies.
- Implemented process improvements to enhance efficiency in service delivery.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Yard Spotter
Lazer Spot
Lima , OH
10.2025 - 04.2026
- Operated yard trucks to optimize movement of trailers and containers.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Monitored yard inventory levels to maintain optimal storage capacity.
- Maintained clear communication with dispatchers regarding operational needs.
- Implemented safety measures to enhance safety during yard operations.
- Executed daily logs to track vehicle movements and yard activities.
- Inspected equipment for any damages or mechanical issues before use.
- Followed company policies and procedures related to safety protocols while performing job duties.
- Facilitated efficient dock operations to ensure timely transitions of trailers and equipment. by switching trailers and equipment to and from docks.
- Reported any discrepancies in trailer counts to supervisor immediately.
Store Manager
Bridgestone Retail Operations LLC.
Lima , OH
01.2023 - 09.2025
- Managed daily retail operations to ensure smooth functionality and optimal customer experience.
- Oversaw inventory management, maintaining stock levels and product availability.
- Developed and trained staff to improve customer service and foster teamwork.
- Executed marketing strategies to boost product visibility and drive foot traffic.
- Collaborated with corporate teams on sales initiatives and promotional events.
- Addressed customer complaints to improve satisfaction and strengthen loyalty.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Sales Manager
Aarons Sales And Lease
01.2022 - 12.2022
Spotter Driver
Lazer Spot
08.2021 - 01.2022
Education
High School Diploma -
Lima Senior High
Lima, OH06-2010
Skills
- Retail operations management
- Inventory management
- Customer service
- Sales growth
- Sales growth initiatives
- Process improvement
- Operational efficiency
- Staff supervision
- Staff management
- Team training
- Orienting and training
- Training development
- Team leadership
- Team motivation techniques
- Effective communication
- Conflict resolution
- Performance evaluation
- Strategic planning
- Decision-making
- Problem solving
- Time management
- CRM management
- Retail sales tactics
- Sales growth initiatives
Personal Information
Title: Sales Manager
KEYSKILLS COMMUNICATION
- Marketing
- Project Management Budget Planning Social Media
- Planning
- Great Customer Service Skills, Excellent in delivering satisfactory results when it comes to customers wants and needs. Strive to be the best I can be in any situation thrown my way
- I have always been in a position of management/ leadership. I work along side my colleagues in day to day operations to give the company the best results possible. Team Motivator to accomplish daily tasks to meet requirements in all aspects.
Timeline
Assistant Manager
Lima Pennzoil
04.2026 - 09.2026
Yard Spotter
Lazer Spot
10.2025 - 04.2026
Store Manager
Bridgestone Retail Operations LLC.
01.2023 - 09.2025
Sales Manager
Aarons Sales And Lease
01.2022 - 12.2022
Spotter Driver
Lazer Spot
08.2021 - 01.2022
High School Diploma -
Lima Senior High