Stephen Rockwell

Involved with:

• Installing and troubleshooting access points and security cameras for data communications networks.
• Created Cisco switch based DHCP / DNS failover option for wireless network. Collaborated with network tech II to test and verify functionality.
• Configured and maintained wireless network switch backups and recovery procedures.
• Ran cabling and installed data drops for new node installations.
• Operated 4-pair test equipment to terminate network cabling at switch ports, punch down blocks, keystones, and create / repair CAT 6 patch cables..
• Repaired Cisco VOIP equipment for reuse in the field.

Energy Atlantic Group, Duncansville PA / Greenville NC / Brooksville, FL Custom designs and installs H.V.A.C. cost allocation systems for master metered residential buildings.

• Manage installation projects from design to delivery.
• Improved sales and installation processes via standardized statement of work. Increased company profit streams by more than 50%.
• Streamlined and optimized the maintenance processes through a complete redesign / rewrite of diagnostic software tools.
• Re-wrote software systems to support wireless product platform.

NET-125 01 HY Introduction to Networks

• Attended and led supplemental sessions.
• Assist students with reviewing course material and improving comprehension.
• Led discussions and activities centered around course content.
• Collected attendance data for program management.
• Worked with instructor to improve retention and testing results.

TSR’s troubleshoot calls from Cable TV, Internet/WIFI and Voice over IP customers in a fast pace, over the phone environment.

• Provided the highest quality customer service while guiding and educating customers through established troubleshooting procedures.
• Multiple systems used simultaneously to track work including but not limited to trouble ticket databases, customer databases, troubleshooting software, etc.
• RF Troubleshooting, email, DHCP Server, routers, Systems Hardware & Software, Operating Systems Windows & Mac. Employment Verification 1 866 356 3315 (36104) WWW.TheWorkNumber.com