Wil Shirley
Cynthiana,KY
Summary
Driven and skilled Network Technician with a proven track record at Harrison Memorial Hospital, adept in hardware installation and problem-solving. Excelled in enhancing network reliability and user satisfaction through effective troubleshooting and collaboration. Demonstrated strong teamwork abilities and technical expertise, significantly contributing to IT department successes and system optimizations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Part Time Network Technician
Harrison Memorial Hospital
05.2024 - Current
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Troubleshot hardware and software to determine and rectify network problems.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Supported users both local and by phone with problem resolution and education.
- Assigned application access, security roles and permissions.
- Collaborated with IT team to design and implement disaster recovery plan, minimizing potential data loss.
- Conducted comprehensive system backups to prevent data loss in case of system failures. (CrowdStrike Incident)
IT Intern
Harrison Memorial Hospital
11.2023 - 05.2024
- Supported IT department in handling technology rollout and maintenance.
- Supported senior developers in implementing new technologies and refining existing systems.
- Collaborated with cross-functional teams to identify and resolve system issues, enhancing overall system stability and performance.
Computer Science Intern
Harrison County Board Of Education
08.2023 - 05.2024
- Provided technical support to end-users, resolving issues promptly and improving overall customer satisfaction.
- Implemented new features for applications, resulting in improved user experience.
Education
Dual Major Computer Science And Cybersecurity
Northern Kentucky University
Newport, KY05-2028
High School Diploma -
Harrison County High School
Cynthiana, KY05-2024
Skills
- Hardware installation
- Ticket management
- Hardware inventory management
- Documentation maintenance
- Cable termination
- Hardware repair
- Teamwork and collaboration
- Problem-solving abilities
Certification
- CompTIA A+ and Network+ Certifications (Currently Working Towards)
Timeline
Part Time Network Technician
Harrison Memorial Hospital
05.2024 - Current
IT Intern
Harrison Memorial Hospital
11.2023 - 05.2024
Computer Science Intern
Harrison County Board Of Education
08.2023 - 05.2024
Dual Major Computer Science And Cybersecurity
Northern Kentucky University
High School Diploma -
Harrison County High School
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