Stephen E. Rollins
Summary
Remote Operations Leader experienced in optimizing processes and leading distributed teams. Achieved a 24% increase in productivity while streamlining operations and enhancing customer satisfaction in virtual environments. Focused on driving efficiency and accountability through digital collaboration tools.
Overview
15
15
years of professional experience
Work History
Independent Business Consultant
SER Consulting Services
Atlanta
01.2018 - Current
- Provided strategic operational consulting to 15+ clients, achieving average efficiency improvements of 20%.
- Created digital documentation systems and standard operating procedures (SOPs), increasing workflow efficiency by 25%.
- Designed and implemented virtual training programs for distributed teams, improving performance metrics and reducing employee turnover.
- Leveraged video conferencing and collaboration tools to strengthen client relationships and sustain project momentum in a remote environment.
General Manager (Franchisee Trainee)
Domino's
Dothan
01.2021 - 01.2023
- Achieved a 96% customer satisfaction rating by enhancing quality control measures and staff training initiatives.
- Increased restaurant productivity by 24% and cut service delivery time by 18% by streamlining operational procedures.
- Managed $1.2M annual revenue, maintaining food and labor costs within 2% of corporate targets.
- Achieved 96% customer satisfaction rating through quality control measures and staff training initiatives.
- Oversaw restaurant operations, including staffing, training, inventory, and P&L, for 25-person team.
Executive Director
National Foundation for Military Family Support
Los Angeles
01.2013 - 01.2018
- Directed national outreach programs for military families, coordinating partners and staff across multiple states to enhance support in a remote environment.
- Implemented digital systems and collaboration tools that boosted team productivity by 35% and enhanced virtual workflow.
- Developed and enforced remote work policies, ensuring accountability and consistency across distributed staff for improved operational effectiveness.
- Developed and enforced remote work policies to ensure accountability and consistency for a distributed staff.
Microsoft 365 Product Launch Support Representative
Arvato Digital Services / Microsoft Online Services
Valencia
01.2011 - 01.2013
- Led initiatives to streamline Microsoft Office 365 support processes, contributing to 15% quarterly revenue growth.
- Collaborated with cross-functional virtual teams to enhance service delivery, resulting in improved operational efficiency.
- Developed digital documentation to facilitate knowledge sharing among distributed team members, supporting quicker access to information.
- Utilized Microsoft Teams and collaboration tools to ensure effective communication among team members in a partially remote environment.
Education
MBA - Business Management
Bachelor of Arts - Broadcast Journalism
Certificate in Remote Business Operations - Management
Skills
- Business Analysis
- Project management
- Business Strategy Development
- Salesforce CRM
- Oracle NetSuite
- Project Management Software
- Documentation tools
- Technical skills
- Microsoft Office 365
- Remote Operations
- Video Conferencing
- Customer service
Timeline
General Manager (Franchisee Trainee)
Domino's
01.2021 - 01.2023
Independent Business Consultant
SER Consulting Services
01.2018 - Current
Executive Director
National Foundation for Military Family Support
01.2013 - 01.2018
Microsoft 365 Product Launch Support Representative
Arvato Digital Services / Microsoft Online Services
01.2011 - 01.2013