Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Stephen Rugg

Saint Augustine,FL

Summary

Motivated and dedicated Hotel Supervisor with a proven track record of leadership, team-building, and operational excellence. Promoted within 7 months due to outstanding performance, communication across language barriers, and consistent delivery of customer satisfaction. Adept at critical thinking and maintaining high standards in a fast-paced hospitality environment. Great people skills with an affable personality. Specialized in the tasks of a front desk agent, housekeeping, and some maintenance upkeep in addition.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Breakfast Supervisor

Holiday Inn Express Hotel
05.2024 - Current
  • Supervise kitchen department operations, ensuring tasks are executed with diligence and in a timely manner.
  • Apply critical thinking to resolve daily challenges and uphold brand standards for customer satisfaction.
  • Trained team members on food safety standards and quality control measures.
  • Daily monitoring of inventory levels, placing orders to maintain stock of breakfast supplies.
  • Implemented process improvements that increased efficiency in breakfast service workflow.
  • inquiring about daily arrivals and departures, coordinating with relevant departments for smooth communication and efficiently.
  • Collaborating with team members to efficiently manage daily housekeeping operations.

Education

High School Diploma -

Union County High School
Lake Butler, FL

Skills

  • Bilingual communication in English and Spanish
  • Hospitality
  • Tech-savvy
  • Team leadership and management
  • Customer service expertise
  • Culinary preparation
  • Sanitation procedures
  • Fast learner
  • Staff supervision
  • Staff training and development
  • Adaptability and flexibility
  • Managing inventory levels, order fulfillment, and replenishing

Certification

ServSafe Food Protection Manager Certification - ANSI-Accredited

Timeline

Breakfast Supervisor

Holiday Inn Express Hotel
05.2024 - Current

High School Diploma -

Union County High School

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Stephen Rugg