Stephen Russow
Ironton,MO
Summary
Dedicated professional with a strong background in customer service and employee management. Known for implementing effective training programs and visual merchandising strategies that boost sales and enhance team performance.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Assistant Manager
Turners Outdoorsman
Yuba City, California
12.2022 - 07.2026
- Streamlined daily retail operations to enhance workflow and service delivery.
- Trained and supervised team members on customer service protocols, resulting in improved customer satisfaction.
- Implemented visual merchandising strategies that enhanced product displays and increased sales engagement.
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted recruitment and training sessions for new employees to ensure they met job qualifications.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Automotive Technician
Auto Diesel Tech
Woodland, California
04.2009 - 03.2022
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired engines, transmissions, and drivetrains with precision and care.
- Maintained accurate records of repairs, parts used, and inventory levels.
- Trained junior technicians on best practices and safety procedures.
- Conducted thorough inspections to ensure compliance with safety standards.
- Communicated effectively with customers regarding service recommendations and repairs.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline-powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Attended technical training courses when available to increase knowledge base.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Developed an in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Implemented safety protocols in the garage to comply with regulations.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
- Adhered strictly to company policies concerning quality control standards.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
Education
High School Diploma -
Woodland High School
Woodland, CA06-1989
Some College (No Degree) - Fire Science, EMT
Yuba College
Marysville, CASkills
- Retail display management
- Employee training
- Customer service
- Staff scheduling
- Employee supervision
- Staff management
- Performance evaluation
- Scheduling and planning
- Time management
- Problem resolution
- Problem-solving
- Customer service and satisfaction
- Employee scheduling
Certification
- C.O.E from the DOJ
Timeline
Assistant Manager
Turners Outdoorsman
12.2022 - 07.2026
Automotive Technician
Auto Diesel Tech
04.2009 - 03.2022
High School Diploma -
Woodland High School
Some College (No Degree) - Fire Science, EMT
Yuba College