Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Stephen Sam

Mesquite

Summary

Developed strong coordination and communication skills in fast-paced healthcare environment, ensuring efficient and accurate management of client information. Demonstrates ability to balance multiple tasks while maintaining high level of accuracy and attention to detail. Open to transitioning into new field, bringing dedication to service and client-focused approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Intake Coordinator/ Quality Assessment

Spectrum Health Solutions
09.2022 - Current
  • Process all new patient referrals and review insurance coverage
  • Contact our 10 agencies to check patient care coverage
  • Create and audit billing reports for all 900 patients
  • Contact insurance companies to confirm insurance plan benefits
  • Review all patient information to ensure accuracy for billing
  • Communicate with 4 departments to ensure productivity
  • Create new processes to optimize performances in 5 departments

Clicklane Agent

Asbury Automotive
03.2021 - 08.2022
  • Assist clients in their virtual retail experience from inception to final purchase
  • Convert 5,000 clients on chats to Clicklane platform
  • Performed search to ensure vehicle of interest is available at our dealerships for client
  • Assist clients with questions regarding vehicle specifications/features and functionality
  • Review credit applications to ensure clients find the vehicle within their budget
  • Ensure clients questions and concerns regarding availability and financing are answered
  • Generate sales and end of day reports for new and used purchase units for leadership

Sales Assistant

Park Place Motorcars Mercedes
11.2020 - 03.2021
  • Coordinated cleaning and refueling of vehicles for clients ensuring limited queue in availability
  • Cleaned and checked over 200 new vehicles into inventory and showroom for proper display
  • Parked vehicles and assisted in maintaining inventory availability and ease of access
  • Program multiple key fob sets for staff to serve clients in a timely basis
  • Transported vehicles to vendors for tinting and cleaning services to ensure proper delivery
  • Assisted sales team in locating vehicles on our lot
  • Assisted various staff teams with any questions and concerns around policies and procedures

Pharmacy Technician

Agape Specialty Pharmacy
12.2016 - 04.2018
  • Compounded medication according to lead pharmacist instruction
  • Reconciled receivable and payable accounts to ensure clear bookkeeping
  • Contacted and received patient phone calls and assisted with any client concerns
  • Stocked medication in inventory and in compounding room to ensure proper stock levels
  • Received and verified prescriptions with doctors, physicians and nurse practitioners
  • Completed patient paperwork related to the filling of prescriptions
  • Delivered medication to patients on occasion when unable to receive for pickup

Skills

  • ELeads
  • Gubagoo
  • Microsoft Word
  • Excel
  • PowerPoint
  • RouteOne
  • Dealertrack
  • VAuto
  • LEO
  • Homenet
  • Insurance verification
  • Problem-solving skills

Certification

Certification of Customer Service

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual

Timeline

Intake Coordinator/ Quality Assessment

Spectrum Health Solutions
09.2022 - Current

Clicklane Agent

Asbury Automotive
03.2021 - 08.2022

Sales Assistant

Park Place Motorcars Mercedes
11.2020 - 03.2021

Pharmacy Technician

Agape Specialty Pharmacy
12.2016 - 04.2018

Certification of Customer Service

Similar Profiles

CREATE PROFILE
Stephen Sam