Stephen Scott
Kernersville,NC
Summary
Dynamic store manager with expertise in team leadership, visual merchandising, and inventory control. Proven ability to enhance store performance and drive profitability through effective cash management and customer relationship strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Kernersville, North Carolina
01.2022 - Current
- Oversee front end operations while advising on pharmacy and retail store improvements
- Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
- Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports, to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
- Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening, closing, and changing shifts, approving time records, time off, and managing other scheduling conflicts to ensure proper team member coverage.
- Uses operating statements, key performance indicators, and other relevant tools to engage the team, drive solutions, and take actions for store improvement. Collaborates with the Store Manager to identify sales opportunities, gain insights, and ensure the growth and performance of the store through new initiatives as directed by the Support Center.
- Obtains and maintains a valid pharmacy technician license, as required by the state.
- Monitors customer service, provides coaching, training, and develops plans for improvements in both the front end and pharmacy. Empowers team members to find the most impactful resolution for customers, seeks solutions that exceed customer expectations, and builds loyalty.
- Supervises the control of the store's cash management, including but not limited to register counts, withdrawals from the bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping.
Instrumental Music Director
Mount Sinai Full Gospel Deliverance Center
Winston-Salem, NC
01.2012 - Current
- Directed instrumental music programs for worship services and special events.
- Maintained staffing and hiring of instrumentalist.
- Coordinated and supervised rehearsals of instrumental ensembles.
- Used computers and synthesizers to compose, orchestrate and arrange music.
Assistant Marching Band Director
East Forsyth Highschool
Kernersville, NC
08.2015 - 12.2022
- Assisted with daily rehearsal plans and schedules for marching band practices.
- Led sectional rehearsals to improve individual musicianship and ensemble skills.
- Coordinated logistics for performances, including travel arrangements and equipment setup.
- Collaborated with the head director on music selection and instructional strategies.
- Assisted with the selection of music and drill formations for marching band performances.
- Organized fundraising efforts to cover costs associated with participating in competitions or special performances.
Certified Pharmacy Technician
Walgreens
Kernersville, NC
10.2013 - 01.2022
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Some College (No Degree) - Computer And Information Sciences
East Carolina University
Greenville, North Carolina, NCSkills
- Visual merchandising
- Customer relationship management
- Team leadership
- Sales forecasting
- Inventory control
- Cash management
- Employee training
Certification
EXCPht licensed 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Emerging Store Manager
Walgreens
01.2022 - Current
Assistant Marching Band Director
East Forsyth Highschool
08.2015 - 12.2022
Certified Pharmacy Technician
Walgreens
10.2013 - 01.2022
Instrumental Music Director
Mount Sinai Full Gospel Deliverance Center
01.2012 - Current
Some College (No Degree) - Computer And Information Sciences
East Carolina University