Wesley McKisic
Riverdale,GA
Summary
Manager with 7+ years of hands-on experience in retail operations, warehouse flow, and maintenance. Leverages strengths in team leadership, inventory control, freight flow, and customer service to streamline processes, improve merchandising, and protect store assets. Seeks to apply organizational skills, attention to detail, and staff development experience to support store performance, and drive consistent customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Riverdale, Georgia
09.2023 - Current
- The ESM Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
- Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
- Key Responsibilities
- Store Operations: Assist the Store Manager in overseeing daily store activities, ensuring proper merchandising, and protecting store assets to improve sales and profitability.
- Team Management: Lead and manage store team members, including recruitment, hiring, performance management, and training to ensure engagement and productivity.
- Customer Engagement: Engage with customers by greeting them, offering assistance, and resolving complaints to ensure a positive shopping experience.
- Inventory Management: Supervise inventory control, including resets, price changes, and analyzing trends to create corrective action plans.
- Cash Management: Oversee cash management processes, including register counts and bank transactions, ensuring accuracy and compliance.
Freight Flow Supervisor (Warehouse Manager)
Ollie’s Bargain Hut
Fayetteville, Georgia
08.2022 - 02.2024
- The Freight Flow Supervisor oversees the efficient operation and maintenance of the receiving area as outlined in the company receiving area plan (RAP).
- Responsibilities include the accurate, efficient, and timely execution of freight flow to the sales floor in accordance with established processing and visual merchandising standards.
- Maintain back stock in the receiving area and manage the disposition of damaged goods to minimize profit loss.
- Plan, unload, check in, and support the merchandising of distribution shipments of merchandise.
- Receive, verify, and merchandise all direct vendor shipments including rolls of carpet, to the sales floor.
- Manage effective freight flow in the receiving area while keeping the area neat and orderly to include dock, exterior of buildings and the maintenance of material handling equipment.
- Adhere to company standards when verifying pricing accuracy of incoming shipments, report errors or shipping discrepancies to immediate supervisor.
- Prepare STS transfers, GVC returns and any other outbound transfers of merchandise or fixtures.
- Act as Manager on Duty as scheduled or assigned, to include the opening and closing of the store.
Maintenance/Manger
Dream Team Construction
11.2019 - 12.2023
- Responsible for overseeing the daily operations of the shop, making sure it runs smoothly and effectively.
- Duties include creating business strategies, developing promotional material, and training new staff.
- Fixing and maintaining mechanical equipment, the building, and machines.
- Tasks also include painting, flooring repair and upkeep.
Area Trainer
Ross Dress for Less
12.2021 - 08.2022
- Responsible for training new employees.
- Responsible for processing hardline, shoes and apparel.
- Receiving inbound freight and stocking merchandise.
Education
High School Diploma -
Mundy’s Mill High School
Jonesboro, Ga01.2006
Skills
- Customer engagement
- Visual merchandising
- Inventory management
- Cash management
- Team management
- Sales strategies
- Employee training
- Freight flow processes
- Problem solving
- Accurate money handling
- Budgeting and cost control
- Store merchandising
- Team building and leadership
- Payroll management
- Staff management
- Customer service management
Volunteer Experience
- Riverdale Recreation, Volunteer Youth Coach, 07/2015, 07/2022
- North Clayton Recreation, Volunteer Youth Coach, 07/2022, Current
Certification
Pharmacy Technician
Timeline
Emerging Store Manager
Walgreens
09.2023 - Current
Freight Flow Supervisor (Warehouse Manager)
Ollie’s Bargain Hut
08.2022 - 02.2024
Area Trainer
Ross Dress for Less
12.2021 - 08.2022
Maintenance/Manger
Dream Team Construction
11.2019 - 12.2023
High School Diploma -
Mundy’s Mill High School