Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Garcia

St. Petersburg

Summary

Dynamic and results-driven professional with extensive experience in customer service and team management at Walgreens. Proven expertise in effective problem resolution and inventory management, enhancing customer satisfaction and operational efficiency. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and success.

Overview

16
16
years of professional experience

Work History

Emerging Store Manager

Walgreens
02.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Bistro Server/Laundry and Dry Cleaning Assistant

Courtyard by Marriott
07.2014 - 03.2020
  • Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
  • Collaborated with kitchen staff to ensure accurate preparation and presentation of dishes according to guest specifications.
  • Adapted quickly to changing menus or promotional offerings while maintaining knowledge on each dish''s ingredients and preparation methods.
  • Developed strong relationships with local vendors, securing quality ingredients at competitive prices for the bistro''s menu offerings.

Key Holder

SUBWAY®Restaurants
01.2012 - 09.2014
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Shift Manager

Wendys Restaurant
05.2009 - 12.2011
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

General Studies

Pocono Mountain West High School
Pocono Summit, PA
06-2004

Skills

  • Customer engagement
  • Effective problem resolution
  • Customer service expertise
  • Strong organizational skills
  • Training and mentoring
  • Inventory management
  • Store merchandising

Timeline

Emerging Store Manager

Walgreens
02.2018 - Current

Bistro Server/Laundry and Dry Cleaning Assistant

Courtyard by Marriott
07.2014 - 03.2020

Key Holder

SUBWAY®Restaurants
01.2012 - 09.2014

Shift Manager

Wendys Restaurant
05.2009 - 12.2011

General Studies

Pocono Mountain West High School

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