Akasa Kineta Berzins
Wlagreens
ALBUQUERQUE,NM
29
years of professional experience
Results-oriented professional with a solid background in retail management. Expertise in optimizing daily operations and fostering a collaborative environment, committed to enhancing store performance and customer loyalty.
Work History
Emerging Store Manager
2 Years- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock selection and reducing waste.
- Implemented promotional displays to enhance customer engagement and sales.
- Monitored financial performance, identifying areas for cost reduction and efficiency improvement.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular audits to maintain store standards in cleanliness and organization.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Owner/Operator
13 Years 4 Months- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Managed inventory control, optimizing stock levels to reduce waste and improve turnover rates.
- Streamlined processes to enhance workflow efficiency, resulting in improved overall productivity.
- Established strong vendor relationships to negotiate better pricing and improve supply chain reliability.
- Analyzed financial reports to identify trends, manage budgets, and drive profitability initiatives.
- Coordinated community engagement efforts to strengthen local partnerships and promote business growth.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
Retail Manager
10 Years 5 Months- Developed and implemented staff training programs to improve service quality and efficiency.
- Oversaw daily operations to enhance customer satisfaction and drive store performance.
- Analyzed sales data to identify trends, informing inventory management and merchandising decisions.
- Managed budgeting processes, ensuring alignment with financial goals while optimizing expenses.
- Led a team of associates, fostering a collaborative environment that encouraged professional growth.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Manager
2 Years 5 Months- Collaborated with marketing teams to design promotional strategies that increased foot traffic and sales volume.
- Established policies and procedures to improve operational efficiency and compliance with company standards.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
Education
Bachelor of Science - Human Services
Skills
Customer service
Customer relations
Client engagement
Team leadership
Inventory management
Problem-solving
Multitasking
Communication skills
Friendly and positive
Timeline
Emerging Store Manager
Wlagreens
08.2024 - CurrentRead More
Owner/Operator
Akasa's All About
03.2011 - 07.2024Read More
Retail Manager
Recognition Plus
08.2000 - 01.2011Read More
Retail Manager
Things Remembered
02.1998 - 07.2000Read More
University of Phoenix
Bachelor of Science from Human Services
Read More
Child Development
For the past 3.5 years I have been the kinship Guardian for an autistic child. I have navigated healthcare, counseling, development and interpersonal relationships with family. I have spent a lot of time researching programs and tools to enable the development of my child and have aided in the process or reunification with his mother.